Earlier quoted context omitted.
You mean they were Mathematica customers. Academics are incentivized to use proprietary solutions as those solutions tend to be best-in-class and also offered at a discount.
No, I mean I am yet to meet a person who has done development on SymPy (that I can recall) but I know a few academics that came from working for Wolfram on Mathematica itself. Thank you for allowing me to disambiguate.
I have not met any developers for either of these products but I know that SymPy has a huge list of contributors for a project of its size. See: https://github.com/sympy/sympy/blob/master/AUTHORS
You may not be hearing about SymPy users because SymPy is not a monolithic product. It is a library. If you know mathematicians big into using Python, they are probably aware of SymPy as it is the main attraction when it comes to symbolic computation in Python. They wouldn't necessarily spit out a bunch of libraries in the same breath as "I use Python."