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Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

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Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#321

Earlier quoted context omitted.

Worth noting that GPS does not rely on cell service.

agreed. On Google Maps app, there is a feature called "offline maps" which allows a user to select a rectangle on a the map and download all the street info inside it. A whole US state can fit in less than a few hundred megabytes. I have all the city I live in downloaded so I can go on walks without needed to use my data plan.

Not as useful as back when google maps required a 5GB download IIRC

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#322

Something I'm not seeing discussion on: What is/were the cascading effects of this, particularly for drivers? Many people in buildings were unaffected, as they could fallback to wifi. But I imagine this had a pretty broad impact to drivers. Just a few things I can think of: - Packages delayed (UPS, FedEx, Amazon, truck drivers, etc.) for drivers that relied on their phone's mapping apps to get them to their deliverie…

If you use Google Maps, it will automatically prompt you to download a map of the area if there is known poor coverage. It also has automatic (?) local maps.

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#323

Something I'm not seeing discussion on: What is/were the cascading effects of this, particularly for drivers? Many people in buildings were unaffected, as they could fallback to wifi. But I imagine this had a pretty broad impact to drivers. Just a few things I can think of: - Packages delayed (UPS, FedEx, Amazon, truck drivers, etc.) for drivers that relied on their phone's mapping apps to get them to their deliverie…

> Traffic worsened because drivers weren't able to optimize their routes, or even get directions to their destination

During Canada’s Rogers outage in 2022:

> In Toronto there was some dependency on Rogers. One quarter of all traffic signals relied on their cellular network for signal timing changes. The Rogers GSM network was also used to remotely monitor fire alarms and sprinklers in municipal buildings. Public parking payments and public bike services were also unavailable.

https://en.m.wikipedia.org/wiki/2022_Rogers_Communications_o...

As it was summer, I recall some park programming for kids had to be cancelled because the employees were required to have a phone capable of calling 9-1-1 (but sounds like that at least still worked here)

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#324

Something I'm not seeing discussion on: What is/were the cascading effects of this, particularly for drivers? Many people in buildings were unaffected, as they could fallback to wifi. But I imagine this had a pretty broad impact to drivers. Just a few things I can think of: - Packages delayed (UPS, FedEx, Amazon, truck drivers, etc.) for drivers that relied on their phone's mapping apps to get them to their deliverie…

Worth noting that GPS does not rely on cell service.

GPS on most cell phones uses data connection to download current satellite data in order to decrease the time from cold start to GPS lock. Lack of cell or WiFi can cause GPS to take 5-15 minutes to "search the sky" and download satellite data via low bitrate channel under poor signal conditions.

https://en.wikipedia.org/wiki/Assisted_GNSS

Edit: You can think of it as a CDN for the GPS almanac.

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#325

Something I'm not seeing discussion on: What is/were the cascading effects of this, particularly for drivers? Many people in buildings were unaffected, as they could fallback to wifi. But I imagine this had a pretty broad impact to drivers. Just a few things I can think of: - Packages delayed (UPS, FedEx, Amazon, truck drivers, etc.) for drivers that relied on their phone's mapping apps to get them to their deliverie…

If you use Google Maps, it will automatically prompt you to download a map of the area if there is known poor coverage. It also has automatic (?) local maps.

One beef of mine with Google’s offline maps is that they’re only driving maps, and not walking/transit/cycling maps. Obviously you can kinda figure out walking paths anyway, but since I’m sometimes travelling without roaming access, it’s unfortunate.

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#326
post #245

This reminds me of the recent discussion on status pages. https://news.ycombinator.com/item?id=39099980 They need to be accurate. At&t status claims everything is fine. My wireless service is down. Down detector has tens of thousands of reports, so clearly everything is not fine.

> They need to be accurate It would be nice if the FTC mandated this. It is exhausting when the status page is taken over by the marketing department (the infamous green check with the little "i").

> the infamous green check with the little "i"

I'm not familiar, what are some examples?

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#328

Outage Over Status: Restored AT&T FINAL, Service Degradation, Global Smart Messaging Suite AT&T Global Smart Messaging Suite Event description: FINAL, Service Degradation Impacted Services: MMS MT Start time: 02-21-2024 22:00 Eastern, 21:00 Central, 19:00 Pacific End time: 02-22-2024 11:00 Eastern, 10:00 Central, 08:00 Pacific Downtime: 780 minutes Dear Customer, We are writing to inform you that Global Smart Messagi…

I think a communication like this should include that they are investigating the root cause (assuming they aren’t completely sure) and that they will share it, and state where. Maybe im reading to much into it but it bothers me that thats not in the communication.

I think the telecom issue playbook is significantly different than the SaaS playbook. Not sure if that’s just cultural or if there are other drivers - maybe paying customer telecom interfaces are simpler and more closed than typical SaaS?

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#329

Earlier quoted context omitted.

Anecdotally, I woke up to no signal / “SOS” mode on my iPhone this morning at around 0600 and had service restored around 0830 in South Carolina. However, a coworker in Memphis confirmed he was still out of service at 1000 so it’s regional restoration.

I always wonder instead of a regional restoration, if they would “disable” segments of SIMs/accounts randomly to avoid lightning strike (it’s not a DDoS…) their network as they turn things back on. Depends on what the recovery method is, but could be problematic to turn everything back on at once.

I've heard that called the thundering herd problem.

Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users

#330

Earlier quoted context omitted.

I think a communication like this should include that they are investigating the root cause (assuming they aren’t completely sure) and that they will share it, and state where. Maybe im reading to much into it but it bothers me that thats not in the communication.

They most certainly are investigating the root cause, and probably there's a witch hunt developing, but as far as customers go I would expect AT&T's attitude to be "none of your business." I've worked with many of these types of companies before, and outside of the occasional cool CS rep, their cultures are lots of information hoarders and responsibility dodgers. Taking responsibility for a problem is a good way to e…

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