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Mozilla Firefox is below PG&E threshold for support

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Re: Mozilla Firefox is below PG&E threshold for support

#71

Post by nozzlegear »

mozempthrowaway wrote: post #60
nozzlegear wrote: post #47

Earlier quoted context omitted.

Has she said anywhere that those were her priorities, or is that just conjecture? People on HN seem to forget that she was the CEO of Mozilla, not Firefox LLC, and Mozilla’s goals have long been broader than just providing life support to a browser that continues to grow more irrelevant every year.

I work at Mozilla, there is no Firefox LLC. Please don’t post stuff like this if you’re unfamiliar with the corporate structure. There is Mozilla Corporation a for profit entity that is responsible for virtually all development of products under the Mozilla name. Then there is Mozilla Foundation, a non-profit that is the sole owner of Mozilla Corporation. Mitchell until stepping down as CEO a few weeks ago was both t…

> there is no Firefox LLC.

Yes, obviously, that’s the point I was making. She was responsible for more than just Firefox, but the only thing people here can focus on whenever her name comes up is… Firefox.

Re: Mozilla Firefox is below PG&E threshold for support

#73

Post by NeverBehave »

self note: realize this when I login to the website to check my bill and now there is always an orange bar saying I am using unsupported browser, and a pop up every time I open the website.

The bigger problem I think is I cannot dismiss the bar. Of course I can use adblocker element match to block it but it is a hostile move imo.

Re: Mozilla Firefox is below PG&E threshold for support

#76

Post by lwhi »

mfer wrote: post #37

Consider what support mean. It doesn't mean "works with". Supported likely means that they test with and design for. It also means that if a customer is using that browser and there's a problem (e.g., seeing their bill online) they will fix the problem if it's just in that browser. Firefox is 3.3% of users [1]. When it comes to testing features with (including QA validation) and working around browser specific bugs,…

This is a red herring.

If we work to usage, we allow the browser market to be swallowed by one proprietary player.

That manufacturer can then call ALL the shots.

Engineers and development have a duty to work according to open standards to prevent this from happening.

Re: Mozilla Firefox is below PG&E threshold for support

#77

Post by brnt »

earthling8118 wrote: post #65
mfer wrote: post #37

Consider what support mean. It doesn't mean "works with". Supported likely means that they test with and design for. It also means that if a customer is using that browser and there's a problem (e.g., seeing their bill online) they will fix the problem if it's just in that browser. Firefox is 3.3% of users [1]. When it comes to testing features with (including QA validation) and working around browser specific bugs,…

3% isn't that low when you consider how many people there are.

This.

I wish we didn't only measure (and pay for) five nines+ uptime, but also support. Remember how annoyingly often just 99.9% uptime means you're out of business?

Re: Mozilla Firefox is below PG&E threshold for support

#78

Post by pjmlp »

lwhi wrote: post #76
mfer wrote: post #37

Consider what support mean. It doesn't mean "works with". Supported likely means that they test with and design for. It also means that if a customer is using that browser and there's a problem (e.g., seeing their bill online) they will fix the problem if it's just in that browser. Firefox is 3.3% of users [1]. When it comes to testing features with (including QA validation) and working around browser specific bugs,…

This is a red herring. If we work to usage, we allow the browser market to be swallowed by one proprietary player. That manufacturer can then call ALL the shots. Engineers and development have a duty to work according to open standards to prevent this from happening.

Plenty of engineers are responsible for having Chrome where it is now, and keep going at it, by shipping Chrome all over the place as Electron.

Hardly thinking about their supposed duties.

Re: Mozilla Firefox is below PG&E threshold for support

#80

Post by teknologist »

mcint wrote: post #53
mfer wrote: post #37

Consider what support mean. It doesn't mean "works with". Supported likely means that they test with and design for. It also means that if a customer is using that browser and there's a problem (e.g., seeing their bill online) they will fix the problem if it's just in that browser. Firefox is 3.3% of users [1]. When it comes to testing features with (including QA validation) and working around browser specific bugs,…

Well summarized. It's amusing to read Brave on their unsupported list, since it's just Chromium with privacy features built-in. They wouldn't be able to tell, non-invasively, since it self-reports as the most boring, common version of Chrome that it can. Actually, privacy features that break sites by default if you don't know how to adjust them. Works, guaranteed by our developers and customer support folks, should b…

Microsoft Edge is now using the same rendering engine as Chrome too
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