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Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

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Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#31

Post by yanyan_evie »

Cheer2171 wrote: post #28
yanyan_evie wrote: post #23

Earlier quoted context omitted.

That's an interesting point! We did consider adding memory to the voice agent, and we have use cases like an AI therapy session wanting to know the former conversation with the patient. Adding the previous chat would be very helpful as well.

> an AI therapy session oh no

The use case I recall involves a nonprofit organization focused on preventing suicide. They are hoping for an AI therapy solution capable of listening to patients and picking up the phone when no human is available. This isn't entirely unacceptable because one of the therapist's roles is to listen to problems, so AI can effectively substitute in this aspect.

Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#32

Post by vrc »

yanyan_evie wrote: post #18
debarshri wrote: post #17

Earlier quoted context omitted.

Spanish would be very helpful

Yes, if you don't mind, you could leave your email on the waiting list at the footer of the website. We could keep you posted!

I second this request. Specifically, for a lot of applications, native-language "good enough" might not suffice (a dental office with English speaking employees and predominantly English speaking customers), but between a stilted conversation with a non-native speaker (broken English to English v. slightly incorrect native language to their native language), there might be more tolerance for some of the hiccups that AI has. As in, I might get more information in a poor conversation in a person's native language than us trying to communicate in their poor English.

Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#35

Post by blakeburch »

Just tried the dental appointment example. Voice sounds great! But I found two issues with sharing: - I told it I wasn't available until next year. We confirmed a date. It said Feb 4th, next year. I asked it when next year was and it gave me the definition. On further prying, it told me the current year was 2022, so next year was 2023. For a scheduling use case, it should be date/availability/time zone aware. - At the end, it got into a loop saying "I apologize for the confusion. Let me double check your records...". After staying silent, it said "it looks like we've been disconnected". I said "no, I was waiting for you to check my records". The loop repeated. I eventually asked how long it would take to check my records and it told me "a few minutes" but still went through the "disconnected" message.

Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#36

Post by blindgeek »

My friend group and I have been playing with LLMs: https://news.ycombinator.com/item?id=39208451. We tend to hang out in multi-user voice chat sometimes, and I've speculated that it would be interesting to hook an LLM to ASR and TTS and bring it into our voice chat. Yeah, naive, and to be honest, I'm not even sure where to start. Have you tried bringing your conversational LLM into a multi-person conversation?

Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#37

Post by yanyan_evie »

blakeburch wrote: post #35

Just tried the dental appointment example. Voice sounds great! But I found two issues with sharing: - I told it I wasn't available until next year. We confirmed a date. It said Feb 4th, next year. I asked it when next year was and it gave me the definition. On further prying, it told me the current year was 2022, so next year was 2023. For a scheduling use case, it should be date/availability/time zone aware. - At th…

Thanks for the great feedback! Absolutely, with a fine-tuned LLM or a better prompt, we can make the responses more reasonable. We'll make a note to update our demo prompt accordingly!

Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#38

Post by yanyan_evie »

blindgeek wrote: post #36

My friend group and I have been playing with LLMs: https://news.ycombinator.com/item?id=39208451 . We tend to hang out in multi-user voice chat sometimes, and I've speculated that it would be interesting to hook an LLM to ASR and TTS and bring it into our voice chat. Yeah, naive, and to be honest, I'm not even sure where to start. Have you tried bringing your conversational LLM into a multi-person conversation?

It’s a great idea. We have a use case that they want to add voice agent into the zoom. Could schedule a call to talk about tech design

Re: Launch HN: Retell AI (YC W24) – Conversational Speech API for Your LLM

#40

Post by [deleted] »

yanyan_evie wrote: post #31
Cheer2171 wrote: post #28

Earlier quoted context omitted.

> an AI therapy session oh no

The use case I recall involves a nonprofit organization focused on preventing suicide. They are hoping for an AI therapy solution capable of listening to patients and picking up the phone when no human is available. This isn't entirely unacceptable because one of the therapist's roles is to listen to problems, so AI can effectively substitute in this aspect.

[deleted]
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