Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Air Canada is responsible for chatbot's mistake: B.C. tribunal

bc.ctvnews.ca

Post reply on HN
Print view View original

71–80 of 434 posts

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#71

Post by rpy »

bakkerthehacker wrote: post #43
anamexis wrote: post #40

Earlier quoted context omitted.

What is a S company?

Samsung I've also had to deal with their lack of Canadian RMA for 2 SSDs. Had to go back and forth with them and trying to convince Amazon and the Amazon seller to replace the defective drives. Not buying any more Samsung memory products due to their essential non existent warranty in Canada

Took about 5 months of endless back and forth to get them to replace a defective SSD in Australia too, despite very clear consumer law guarantees here obligating them to help. Absolutely hopeless company to deal with.

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#72

Post by choilive »

ornornor wrote: post #66
guardiangod wrote: post #36

I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a complaint. I once had the misfortune of generating a batch of defective enterprise-grade SSD from a S company. That S company requires all RMA to go through the sales channel you bought the SSD from, but the sales company we used was out of business. S has refused…

S is such a disaster that I have established a personal policy of staying away from S and never buying their things (TV fridges phones SSDs printers… anything they make). This policy has drastically improved my sanity. They produce expensive junk and have no regard for quality or security/privacy. I’d still buy things that have S components in them but not whole S devices.

Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer.

All garbage. They are all falling apart now or became became uneconomically repairable within 5 years. Every single appliance repair businesses I called flat out wouldn't touch the fridge for example.. Apparently they don't provide service information or parts to 3rd parties (at least for the fridge).

I have moved onto a different brand, but waiting to see if it's any more reliable..

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#73

Post by seattle_spring »

johnwalkr wrote: post #61
D13Fd wrote: post #57

Earlier quoted context omitted.

The currency is worth 30% of a U.S. dollar but the cost of living is also significantly lower, so to a person living in either country $600 feels like about the same amount of money.

The cost of living is often not lower in Canada. Average housing cost is now significantly higher in Canada and for those Canadians with an easy path to move to the US (like SW developer, engineer or doctor), the numbers I am recently seeing are salary of 2-3x in the US, housing cost 0.5 to 0.7x, and other cost of living a bit less.

Where are comparable locations half as expensive in the US? I agree that Canadian salaries trend much lower.

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#74

Post by EZ-E »

janalsncm wrote: post #30

Good. Company outsources customer “service” to a completely unreliable piece of software, which goes to show how much they care about their customers. And then they argue in court that customers shouldn’t even trust their own software! So essentially they have increased profits by cutting customer service jobs, replaced humans with a stochastic parrot, and now don’t want to be responsible for the drawbacks of this de…

Most likely they will just add to the chat bot answers a "Please make sure to double check our policy at $URL - Only our policy applies".

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#75

Post by rowyourboat »

CaptainZapp wrote: post #58
apapapa wrote: post #53

Earlier quoted context omitted.

In their defense, I never seen an airline company caring about their customers... Otherwise they wouldn't be late 25% of the time.

Not necessarily so. A couple weeks ago Oman Air cancelled the return leg of a long distance flight due to a change in schedule. They offered to reroute me with the Qataris via Doha. I preferred to cancel the (in principle non-refundable) flight and make different arrangements. The money,~2'500$, was credited to my card 4 days later. Including fees paid for preferred seats. It's a shame that they stopped service to my…

Those are your basic rights: You entered into a contract with the airline, and the airline failed to deliver. Of course you get your money back if the alternative solution is not satisfactory - whether or not the ticket was refundable doesn't even enter into it, as it was the airline that failed to deliver in the first place. That's not stellar service, that's just fulfilling their legal obligations.

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#76

Post by PakG1 »

choilive wrote: post #72
ornornor wrote: post #66

Earlier quoted context omitted.

S is such a disaster that I have established a personal policy of staying away from S and never buying their things (TV fridges phones SSDs printers… anything they make). This policy has drastically improved my sanity. They produce expensive junk and have no regard for quality or security/privacy. I’d still buy things that have S components in them but not whole S devices.

Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer. All garbage. They are all falling apart now or became became uneconomically repairable within 5 years. Every single appliance repair businesses I called flat out wouldn't touch the fridge for example.. Apparently they don't provide service information or parts to 3rd parties (at least for the fridge). I have moved onto a differ…

When we were purchasing a clothes washer and dryer, Samsung had a special promotion. The sales rep at the store told us that the Samsung machines got the most complaints and she would recommend the LG machines. But we wanted that promotion, it was oh so nice. We bought a 5-year warranty just in case.

Sure enough, it's year 3 and the washer has stopped working. Repair guy came and decided he needs to order new parts to fix it. It's been a week or so without doing any laundry. Glad we purchased the extra warranty, but maybe we should have gone with the LG like the sales lady recommended.

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#77

Post by denysvitali »

muro wrote: post #55
calamari4065 wrote: post #46

Earlier quoted context omitted.

Samsung

Could be Seagate and SanDisk too ...

I expected this to be SanDisk. I bought one USB from them and after a few writes it locked itself from writing further.

Apparently I'm not alone and the only fix is to throw the thing away.

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#78

Post by kube-system »

choilive wrote: post #72
ornornor wrote: post #66

Earlier quoted context omitted.

S is such a disaster that I have established a personal policy of staying away from S and never buying their things (TV fridges phones SSDs printers… anything they make). This policy has drastically improved my sanity. They produce expensive junk and have no regard for quality or security/privacy. I’d still buy things that have S components in them but not whole S devices.

Yes - my house (was) full of Samsung appliances - Stove, Fridge, Microwave, Washer, Dryer. All garbage. They are all falling apart now or became became uneconomically repairable within 5 years. Every single appliance repair businesses I called flat out wouldn't touch the fridge for example.. Apparently they don't provide service information or parts to 3rd parties (at least for the fridge). I have moved onto a differ…

I also have had the same experience with my Samsung appliances. I paid top dollar for a nice looking set of laundry machines only to find out that they have garbage components inside of them that are bad by design.

I had a squeaking drier fixed under warranty, only to have the same issue reoccur multiple times, because the rollers are just junk. It needs a new set like clockwork every year and a half or so, I have the replacement procedure memorized now.

The washer seems to be allergic to water and soap. I keep the unit in a dry location, leveled and raised off of the floor, yet, the body of the unit is rusting out, the chrome finish on the door is peeling, and when I clean it, the cycle labels wipe right off the front panel. The pump has also failed due to rust on the motor.

Absolute trash. I probably would have been better off with a $400 top loader.

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#79

Post by throwaway2037 »

rowyourboat wrote: post #75
CaptainZapp wrote: post #58

Earlier quoted context omitted.

Not necessarily so. A couple weeks ago Oman Air cancelled the return leg of a long distance flight due to a change in schedule. They offered to reroute me with the Qataris via Doha. I preferred to cancel the (in principle non-refundable) flight and make different arrangements. The money,~2'500$, was credited to my card 4 days later. Including fees paid for preferred seats. It's a shame that they stopped service to my…

Those are your basic rights: You entered into a contract with the airline, and the airline failed to deliver. Of course you get your money back if the alternative solution is not satisfactory - whether or not the ticket was refundable doesn't even enter into it, as it was the airline that failed to deliver in the first place. That's not stellar service, that's just fulfilling their legal obligations.

I think the point being made: It was refunded very quickly and without hassle. Other, less scrupulous / ethnical airlines were try more tactics to redirect to worse flight or delay refund (if at all -- "oh, it was a lost in our system").

Re: Air Canada is responsible for chatbot's mistake: B.C. tribunal

#80

Post by throwaway2037 »

plantain wrote: post #27

Air Canada has always been like this. They were notorious amongst the stranded-abroad community during COVID for selling tickets on flights they weren't operating and had no intention to operate, then refusing to refund, except with credits that also expired before they intended to operate. Scammers from top to bottom.

Canada is a good democracy. As your parliament to split Air Canada into multiple carriers or reduce any state-provided advantages to allow better competitors to emerge.
Post reply on HN