41–50 of 434 posts
> Air Canada, for its part, argued that it could not be held liable for information provided by the bot. > "In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions. This is a remarkable submission. While a chatbot has an interactive component, it is still just a part of Air Canada’s website," Rivers wrote. This could be an article on The Onion. Unfortunately, I su…
I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a complaint. I once had the misfortune of generating a batch of defective enterprise-grade SSD from a S company. That S company requires all RMA to go through the sales channel you bought the SSD from, but the sales company we used was out of business. S has refused…
One of the core functions of the government is enforcement of contracts. While there are the courts, they are out of reach for most people either due to skill level or financial constraints.
Having a simple, low cost, easily accessible way to resolve contract issues puts every member of society on a more even footing when it comes to economic interactions. If we're going to build our society based on capitalism and the ability for parties to enter into contracts for things like employment, buying/selling, housing, etc, having an efficient means to resolve disputes seems like a no-brainer.
I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a complaint. I once had the misfortune of generating a batch of defective enterprise-grade SSD from a S company. That S company requires all RMA to go through the sales channel you bought the SSD from, but the sales company we used was out of business. S has refused…
What is a S company?
I've also had to deal with their lack of Canadian RMA for 2 SSDs. Had to go back and forth with them and trying to convince Amazon and the Amazon seller to replace the defective drives.
Not buying any more Samsung memory products due to their essential non existent warranty in Canada
Earlier quoted context omitted.
Indeed interesting, even in alternative reality if their argument is valid. They still "hired" the chatbot to provide service on their behalf and they are liable for it. Not lawyer, just spark of common sense ?
I don’t think hiring is a good analogy here. A human at least can bear responsibility. A chatbot cannot. That responsibility has to be absorbed by something. A company should be much more responsible for the actions of programs they run, than people they hire.
the chatbot as a separate legal entity? do they mean like a contractor’s service, or did they mean like a distinct AI creature
I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a complaint. I once had the misfortune of generating a batch of defective enterprise-grade SSD from a S company. That S company requires all RMA to go through the sales channel you bought the SSD from, but the sales company we used was out of business. S has refused…
What is a S company?
Air Canada has always been like this. They were notorious amongst the stranded-abroad community during COVID for selling tickets on flights they weren't operating and had no intention to operate, then refusing to refund, except with credits that also expired before they intended to operate. Scammers from top to bottom.
Were they ever practically compensated in the end?
I find it hard to understand the calculus on Air Canada's side of fighting this. Not a lot of money and really bad press.
I just want to give a shoutout to BC's Civil Resolution Tribunal. They take their job seriously, and make it as easy as possible for plaintiff to submit a complaint. I once had the misfortune of generating a batch of defective enterprise-grade SSD from a S company. That S company requires all RMA to go through the sales channel you bought the SSD from, but the sales company we used was out of business. S has refused…
What is a S company?
Earlier quoted context omitted.
The incident was in 2021, so I don’t think it was an LLM.
No but it would be nice if the same laws would apply to LLMs. Too often they're now deployed as a quick fix for a chatbot. But before either they quoted me a solution or escalated to support. Now it makes up a non-working solution.
I’m with you. They should be held to the information they give out. Short of an employee purposely maliciously giving out bad information it seems like not making stuff up should be a basic requirement for them to operate.