Live data from Hacker News

Ask HN: What are the best articles on managing people?

news.ycombinator.com

91–100 of 159 posts

Re: Ask HN: What are the best articles on managing people?

#91
post #19

I think Peopleware deserves a mention: https://en.m.wikipedia.org/wiki/Peopleware:_Productive_Proje...

Peopleware doesn’t get the love it deserves these days. I mentioned tom demarco to my vp of eng at former gig and they clearly didn’t know wtf i was talking about… When i was picking up some team lead responsibilities for the first time, it was the first book suggested by my then mentor who was an experienced manager.

Simply to add to this, I found Peopleware useful even in an IC position. It helped me navigate the intrigue that arises in an office, and understand the pressures experienced by my managers.

Re: Ask HN: What are the best articles on managing people?

#92

The Set-Up-To-Fail Syndrome ( https://hbr.org/1998/03/the-set-up-to-fail-syndrome ) is a great resource for how to handle situations where you feel an employee is underperforming.

I second this article, having applied the ideas (and shared the article) with people I've worked with in the past. The ideas are still relevant today, despite the original publication in 1998.

--

The comic partway through the article gives a good overview, and the following are a few highlights:

"Before the set-up-to-fail syndrome begins, the boss and the subordinate are typically engaged in a positive, or at least neutral, relationship. The triggering event in the set-up-to-fail syndrome is often minor or surreptitious. The subordinate may miss a deadline, lose a client, or submit a subpar report. [...]

"Reacting to the triggering event, the boss increases his supervision of the subordinate, gives more specific instructions, and wrangles longer over courses of action. The subordinate responds by beginning to suspect a lack of confidence and senses he's not part of the boss's in-group anymore. He starts to withdraw emotionally from the boss and from work. He may also fight to change the boss's image of him, reaching too high or running too fast to be effective.

"The boss interprets this problem-hoarding, overreaching, or tentativeness as signs that the subordinate has poor judgment and weak capabilities. If the subordinate does perform well, the boss does not acknowledge it or considers it a lucky "one off." [...] The subordinate feels boxed in and underappreciated. He increasingly withdraws from his boss and from work. He may even resort to ignoring instructions, openly disputing the boss, and occasionally lashing out because of feelings of rejection.

"In general, he performs his job mechanically and devotes more energy to self-protection. [...] The boss feels increasingly frustrated and is now convinced that the subordinate cannot perform without intense oversight. He makes this known by his words and deeds, further undermining the subordinate's confidence and prompting inaction."

---

My own summary follows. The idea is that a good relationship between a manager and a junior can unnecessarily fall off the rails, beginning with the manager perceiving that the junior has made a small or moderate mistake.

Instead of letting it go, the manager begins a corrective action with more micro-management (such as requests for more check-ins or progress reports). This can result in the junior becoming disengaged with the work, or alternatively trying to take on too many responsibilities to regain the manager's trust. In any case, the manager tries to correct this by increasing micro-management (which is the opposite of what the junior wants), which worsens the relationship.

To solve this, the article recommends an open discussion between the manager and junior, with specific, concrete goals for restoring trust in the relationship (as well as attempting to prevent this in the first place). The article also notes that an attempted solution entirely on the junior's side—where the junior over-achieves for a while to attempt to rebuild trust—is often ineffective, as a manager may not even notice these efforts due to a bias to already label the person as unreliable.

Re: Ask HN: What are the best articles on managing people?

#93
post #63

Bizarrely, I found the book Corps Business, by Freedman, to be useful. It's about how the US Marine Corps thinks about leadership. No, he doesn't tell you to shout at people. But he does show how they lead in more difficult circumstances than most of us will ever encounter, and how they help people from wildly different backgrounds work together. Speaking of learning from people with completely different perspectives…

> how the US Marine Corps thinks about leadership.

Can you give specifics? Does it primarily apply to people in heavily authoritarian-type management cultures? I don't expect that persuasion and gradually building consensus are big themes.

> how they help people from wildly different backgrounds work together.

Specifics please?

> Do You Talk Funny?, by Nihill. The thesis is that good standup comedians are the best public speakers, and that we can learn their techniques.

Nihill is a bad standup comedian who sort-of pivoted/reinvented himself as some corporate speaker. So, he would say something like that; doesn't make it authoritative. (I almost dragged my friends to one of his gigs once until I checked out his videos.) And it depends on what type of "public speaker" he means; John F Kennedy would probably have been terrible at corporate comedy gigs.

Re: Ask HN: What are the best articles on managing people?

#94

I'm a big fan of Turn the Ship Around! By L. David Marquet as fun read that shows what some good leadership can do by pushing responsibility to the lowest appropriate level in an organisation. https://davidmarquet.com/turn-the-ship-around-book/ The anecdotes are good fun. I've not used it specifically as a model but I like the general principles it represents.

The most useful lesson from this book for me—because I found myself using this several times this week—is to communicate by saying "I intend to" to quickly explain the "why" behind what you are trying to do, or the rationale for a set of instructions you are giving to another person.

This helps people respond with flexibility, as it gives them a better understanding of when to deviate from the exact set of instructions you give them (such as if assumptions turn out to be wrong, or conditions change), and what parts of a request are necessary to follow exactly.

Though I remembered using this wording often, I actually forgot that I learned about the principle from this book until I read this comment. But the idea itself has stuck with me.

There is also a 45-minute "Talks at Google" video by the author, which looks like a good overview for his main ideas: https://www.youtube.com/watch?v=IzJL8zX3EVk

Re: Ask HN: What are the best articles on managing people?

#95

The Set-Up-To-Fail Syndrome ( https://hbr.org/1998/03/the-set-up-to-fail-syndrome ) is a great resource for how to handle situations where you feel an employee is underperforming.

Thanks for the link, it reads like some of those are dynamics are also part of the Karpman Drama Triangle[0] which is another common failure mode.

[0] - https://en.m.wikipedia.org/wiki/Karpman_drama_triangle

Re: Ask HN: What are the best articles on managing people?

#96
post #20

I had a lot of trouble with this in my early 20s. Everything I read was bullshit. There are two important distinctions: how you manage mediocre workers you didn't hire, and how you manage good workers. The former will require 98% of the effort of the latter, and will give you a fraction of the same results. If you are running a tech company, the former will probably prevent you from ever running things well or smooth…

> [..] The former can include people who don't show up for work, but it can also include high IQ people who are constantly screwing around and coming up with elaborate excuses. The best way to manage those people is to fire them as fast as possible.

> For managing the former, let them get their work done and don't do stupid shit that impairs it. If you can't figure that out yourself, you shouldn't be a manager.

I have a manager who also can't write two sentences without mixing up "former" and "later", "production" and "dev" and "staging" and "testing", "monday" and "thursday" and "wednesday". Doesn't help he's also an insufferable know-it-all taking everyone for an idiot (even though that's true more often than not but you get the point).

Re: Ask HN: What are the best articles on managing people?

#97

The Set-Up-To-Fail Syndrome ( https://hbr.org/1998/03/the-set-up-to-fail-syndrome ) is a great resource for how to handle situations where you feel an employee is underperforming.

Omg I’ve seen this actually done to a person. It’s terrible

Re: Ask HN: What are the best articles on managing people?

#98

Earlier quoted context omitted.

Your answer is reasonable but I don't agree that it is a "strange comment" as you say. Is it not possible to see yourself as having thought too much about maximizing your companys success without thinking about your own needs? I wouldnt qualify this as toxic. And they can go alongside if you make it clear for yourself and your manager.

Thanks for your measured response. You're right that it's not inherently toxic to think of yourself. The reason I reacted that way is because that mentality (whether explicit or not) is what leads to operating in a very transactional way or empire-building fashion that works against good outcomes in the long-term. I honestly don't think being too selfless is an adequate explanation for career stagnation though. Selfl…

Yeah maybe management path was not for me, but after a while I couldn't shake the feeling of having "santas little helper" on my business card. When the people I managed were the people that were valued in the organization, and having all the job opportunities. (I am out of that now after cleaning my CV with a few years of IC and managing a smaller team)

But of course YMMV and all that. I am not saying don't, I am saying do - think about it first.

Re: Ask HN: What are the best articles on managing people?

#99
post #62
post #49

Not an article but this oft-linked HN comment from Slava Akhmechet is very accurate about how subordinates' motives can sabotage your intended goals and objectives : https://news.ycombinator.com/item?id=18003253

Haha, wow, I remember reading this when it was written. I do think it's probably a bit too cynical though, probably colored by the author's own world-view and personal experience. I do think that some companies are just filled with BS; don't get me wrong. But I think that there are also a subset of companies who are filled with people trying their best, but who are making mistakes and/or being incompetent in a way th…

Overly cynical indeed and incomplete. It's profound for someone 5 years out of college.

I know the intent, but I found this typo funny

> Once the steaks are high

There are much better "this is how things ACTUALLY work" takes like Ribbonfarm's "Gervais Principal" [0] to feast on.

[0] https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...

Post reply on HN