So by and large I agree with the things in this article. It's interesting that the points I disagree with the author on are all SaaS products: > Moving off JIRA onto linear I don't get the hype. Linear is fine and all but I constantly find things I either can't or don't know how to do. How do I make different ticket types with different sets of fields? No clue. > Not using Terraform Cloud No Regrets I generally recom…
> Cost is the most common complaint and it's almost always from people who don't have it configured correctly (which to be fair Datadog makes it far too easy to misconfigure things and blow up costs). I loved Datadog 10 years ago when I joined a company that already used it where I never once had to think about pricing. It was at the top of my list when evaluating monitoring tools for my company last year, until I go…
Their pricing setup is evil. Breaking out by SKUs and having 10+ SKUs is fine, trialing services with “spot” prices before committing to reserved capacity is also fine.
But (for some SKUs, at least) they make it really difficult to be confident that the reserved capacity you’re purchasing will cover your spot use cases. Then, they make you contact a sales rep to lower your reserved capacity.
It all feels designed to get you to pay the “spot” rate for as long as possible, and it’s not a good look.
I understand the pressures on their billing and sales teams that lead to these patterns, but they don’t align with their customers in the long term. I hope they clean up their act, because I agree they’re losing some set of customers over it.