If your core business product is content contributed by users... I'm turning to the opinion that you need a C-level ombudsman- / dean of contributors-type role. Whose sole job it is to (1) figure out what contributors are thinking and want & (2) advocate for them inside the company. Every contributor-driven platform has eventually jumped the shark, and all in exactly the same way. Management begins to take contributi…
Quora had one, William Gunn. He was laid off, along with the entire human moderation staff and practically all of the user-facing developers. Quora had been going downhill for quite some time before that, as they realized they had no idea how to monetize the content and were grasping at straws. But that was the point where they appear to have pivoted entirely towards AI and continued the human generated content side…
This sort of thing should be a nonprofit. When it was good, it was literally making the world a better place.
Possibly the Library of Congress would be a good steward for such a platform. Something to make it resistant to enshittification.