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Comcast reluctantly agrees to stop its misleading "10G Network" claims

arstechnica.com

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Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#71

Post by paul7986 »

cyral wrote: post #45
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally. Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to bel…

Thankfully and not surprisingly the new nationwide competition from both t-mobile and Verizon 5G Home Internet services are hurting comcrap (xFinity) and charter (spectrum) broadband numbers. With T-Mobile and Verizon continuing to expand their 5G home offerings comcrap wil be less and less the only game in town.

I'm not a gamer but stream YouTube and other streamers 6 to 8 hours day. T-Mobile's 5G home internet worked great for me.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#72

Post by bhpm »

happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

I tried to get the advertised “10G” internet when it was first announced. Their website said it was available, so I called to have it set up. They “put in a ticket for [me]” and I didn’t hear back for a month. I called, they said they’d route it to the right department. A month passes. I called again. They said they can do it they just need a deposit. I agreed. They said they’d call me back. A month passes. I called again, they said they’d need to run a line to my house, but no one was available to do it that week so they’d put in a ticket. Also that it was going to cost more and they’d call me back. At this point I thought they were just bullshitting me, so I agreed. You guessed it, a month goes by. I called again, they said it would $20,000 to do the installation. I put myself on mute and laughed out loud. I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#73

Post by mlhpdx »

I’m grateful for our local “community telcos” that deliver far faster connectivity and far lower prices, and with generally great service. I have toyed with the idea of starting one for my current neighborhood (low density residential, so no hope of any “traditional telco” investing in upgrades).

Edit: errant “so so”

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#74

Post by geor9e »

aliasxneo wrote: post #2

Interesting, I never once made that distinction, always assumed it meant 10gbps. Was this actually confusing people or just companies fighting in court?

10G was a brand name they slapped on all speed tiers, so if you thought you were getting 10gbps you were misled

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#76

Post by wwmiller3 »

nerdjon wrote: post #56

That is great, every time I saw an ad with that stupid phrase it drive me insane. It was so stupid and clearly straight up lying and yet they acted so proud of it. While we are at it can we stop confusing "Wifi" and "internet" in marketing? Somehow consumers seem to have forgotten that the 2 are distinct (likely thanks to most people probably don't use specific routers and instead they are the same). I want to scream…

And the providers take great advantage of this ignorance by advertising the “fastest wireless” among their competitors (which may be true when you compare the router/AP lease offerings), but says little about how their internet upload/download speeds compare.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#77

Post by epcoa »

happytiger wrote: post #66
pxeboot wrote: post #44

Earlier quoted context omitted.

> I don’t think there are many places that aren’t Comcast only. Really? There are entire states (and countries) without a Comcast presence.

I’m sorry I was only speaking of the US, as this is a US company. > You already knew that home broadband competition is sorely lacking through much of the US, but a new report released today helps shed more light on Americans who have just one choice for high-speed Internet. > Comcast is the only choice for 30 million Americans when it comes to broadband speeds of at least 25Mbps downstream and 3Mbps upstream, the re…

While 30 million is too much, that’s less than 10% of the population. In the most populated areas it’s most common to have a duopoly. Sucks but “I don’t think there are many places that aren’t Comcast only” is not close to being accurate. They’re not even the dominant provider in Texas and New York. If anything it makes it easier for them to survive, antitrust below the national scale is much harder to apply.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#78

Post by missedthecue »

cyral wrote: post #45
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally. Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to bel…

Amazing how many companies in all industries try to do the tactic of "our product/service isn't meeting basic standards? Give us more money to fix it".

I'm frankly only ever willing to be upsold when I'm very satisfied with something and would like even more satisfaction in my life.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#80

Post by zw123456 »

I always thought they totally missed an opportunity with their moronic Xfinity brand, why not just flip the cards and call it InfiniG, Yeah, forget 5G, 6G, or the 8G band (Seth Meyers sub-reference) and simply say we having infinity G, hell yeah, if you are going just make shit up, go for it, am I right? We out G everyone else. I know, you have not idea what the G thing even is, but don't worry, we got you, our G is infinite. There, all you problems and worries are solved for $275/mo.
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