About halfway through this article I got to thinking: what if we measured reward as not just pay, but also responsibility. But no, I don’t mean “give this person more agency over others.” I mean “give this person more ability to execute on their own terms within the company.” Let’s say I’m an employee at company X. And I notice employee Anna is not just good at her work but also seems to have a keen understanding of…
How do you scale that?
Hell is other people: performance management at Big Tech
81–90 of 135 posts
Re: Hell is other people: performance management at Big Tech
#82> The promise of a more egalitarian performance management process is a part of the mythos of Big Tech; but it’s also a fascinating study of painting oneself into a corner, unable to walk back. What other Big Tech cultural policies haven't worked out, but they're stuck with? And are those mimicked by countless other companies?
The best way to study this is starting with Jeffrey Pfeffer's Leadership BS: Fixing Workplaces and Careers One Truth at a Time .
Re: Hell is other people: performance management at Big Tech
#83My company didn’t believe in peer feedback, but only manager’s. My manager used to absent-minded in almost all the places. So much, that he himself wasn’t aware of requirements. But someone had to take the blame. And it was turned on me. I protested and got fired. In the end, the article somehow protects individuals giving out review but I totally blame them for unfair review. As a manager it’s their responsibility t…
In my company’s last round, the VP leading the effort (audience of engineering managers and senior ICs only) flat out stated feedback from managers doesn’t count, only from senior ICs. For engineers, at least. Unfortunately, senior ICs can play favorites and be toxic just as well as managers.
Re: Hell is other people: performance management at Big Tech
#84My company didn’t believe in peer feedback, but only manager’s. My manager used to absent-minded in almost all the places. So much, that he himself wasn’t aware of requirements. But someone had to take the blame. And it was turned on me. I protested and got fired. In the end, the article somehow protects individuals giving out review but I totally blame them for unfair review. As a manager it’s their responsibility t…
In my company’s last round, the VP leading the effort (audience of engineering managers and senior ICs only) flat out stated feedback from managers doesn’t count, only from senior ICs. For engineers, at least. Unfortunately, senior ICs can play favorites and be toxic just as well as managers.
Re: Hell is other people: performance management at Big Tech
#85"as well as a handful of unlucky folks who deliver solid results but lack social grace and self-promotion skills" Which is coincidentally, usually, the most productive problem-solvers. The biggest talkers tend to not be doers, at least not in a way that is beneficial to the company, just themselves.
For some narrow definition of problem - sure.
Re: Hell is other people: performance management at Big Tech
#86Earlier quoted context omitted.
The best way to study this is starting with Jeffrey Pfeffer's Leadership BS: Fixing Workplaces and Careers One Truth at a Time .
Thanks. I just read the sample, and looks promising. (Unfortunately, I don't see a no-DRM EPUB/PDF available for purchase, so no impulse purchase for me today.)
Re: Hell is other people: performance management at Big Tech
#87> The problem is that every employee is judged by their ability to get work done That's mostly not true.
Agreed. The employee is rather judged by something like their peer's perception of how competent the employee is, their knowledge of the work the employee did, and their own belief of how important that work was, all filtered through their various cognitive biases about what work is important to the company and what a competent employee looks like. There are so many of these biases. As just one example, studies have…
I’d expect this effect to be less pronounced among a group of peers who sees how the others work on a regular basis. Still there, but a lot less pronounced. Behavioral psychologists don’t tend to have access to a group of peers like that, though.
Re: Hell is other people: performance management at Big Tech
#88Related: An updated meta-analysis of the interrater reliability of supervisory performance ratings. https://psycnet.apa.org/record/2024-47758-001
If I read this correctly, this correlation is despite all the drawbacks people bring up in this thread, since they would be baked into these datasets too. Seems like you would want multiple anonymous peer reviews to try and get something predictive.
Re: Hell is other people: performance management at Big Tech
#89Earlier quoted context omitted.
It's mostly true. What's also mostly true is people have a mostly incorrect perception of their abilities. It's like when 85% of drivers believe they are above average. If it was mostly untrue, they'd be crushed by a competitor who did a better job.
> If it was mostly untrue, they'd be crushed by a competitor who did a better job. This is incredibly naive. The same logic would say that if project estimates were mostly wrong in a given company then they'd be crushed by a competitor who did a better job. And yet project estimation is notoriously terrible across the whole industry.
You can't get management sign-off on a project that you accurately state will take 4 years, so you will instead just have to maintain and extend the old solution. That's the case where there's no competition.
In a competitive market for engineering estimates, the low estimator will tend to win the bid.
Meanwhile, you'll experience high turnover in your engineers, because you rightly want to only do maintenance, and management doesn't think that you need to pay high salaries to keep the knowledge in house.
So management doesn't want to fund projects with accurate estimates, and engineers don't want to give accurately high estimates for projects they want to undertake.
Re: Hell is other people: performance management at Big Tech
#90Having a system that relies on an element of peer feedback ameliorates this - as people then have to balance going around stealing credit versus maintaining that good feedback.