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Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

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11–20 of 66 posts

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#11
post #6

This is great. The main reason people change phone in the last couple years has been for battery degradation and screen breakage. Changing those for many people is not an option because is not really possible to get the same quality parts as OEM afterwards.

Also because of flash memory degradation. You may notice that older devices are slow even after a full factory reset. The memory chips are reaching their limits.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#13
post #5

Samsung should get the memory card slot back. Heck, I still miss easily replaceable battery from Galaxy S5! In general, I hate how Galaxy S series is just becoming more and more like an iPhone. (Well, other than reasonably long firmware update support. Great job Samsung copying that!) I used to have both Samsung Galaxy S and iPhone — but now it's just iPhone. But yeah, DIY repair is great and there I wish Apple would…

The problem is mostly Android. Google gutted the API/usability of SD cards citing security risks.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#14
post #6

This is great. The main reason people change phone in the last couple years has been for battery degradation and screen breakage. Changing those for many people is not an option because is not really possible to get the same quality parts as OEM afterwards.

Also because of flash memory degradation. You may notice that older devices are slow even after a full factory reset. The memory chips are reaching their limits.

Flash memory doesn't slow down as it ages.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#15
post #5

Samsung should get the memory card slot back. Heck, I still miss easily replaceable battery from Galaxy S5! In general, I hate how Galaxy S series is just becoming more and more like an iPhone. (Well, other than reasonably long firmware update support. Great job Samsung copying that!) I used to have both Samsung Galaxy S and iPhone — but now it's just iPhone. But yeah, DIY repair is great and there I wish Apple would…

>Samsung should get the memory card slot back. They still have models with SD card slots, but they're never coming back to flagships because: 1. so they can milk you on cloud storage or on the expensive variants with more storage 2. access speed difference of UFS 4.0 vs fast SD cards is huge and unacceptable on a flagship that's supposed to compete with iPhones on speed 3. biggest and most important reason I learned…

>>so they can milk you on cloud storage

Samsung doesn't sell cloud storage though, so I'm not sure that's a valid reason. With apple it's obvious, with Samsung I don't see it.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#16

Earlier quoted context omitted.

>Samsung should get the memory card slot back. They still have models with SD card slots, but they're never coming back to flagships because: 1. so they can milk you on cloud storage or on the expensive variants with more storage 2. access speed difference of UFS 4.0 vs fast SD cards is huge and unacceptable on a flagship that's supposed to compete with iPhones on speed 3. biggest and most important reason I learned…

>>so they can milk you on cloud storage Samsung doesn't sell cloud storage though, so I'm not sure that's a valid reason. With apple it's obvious, with Samsung I don't see it.

>Samsung doesn't sell cloud storage though

Google, Dropbox and Microsoft do and they all partnered with Samsung at one point or another to ofer promotion or be defaults on their phones.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#17

Earlier quoted context omitted.

>>so they can milk you on cloud storage Samsung doesn't sell cloud storage though, so I'm not sure that's a valid reason. With apple it's obvious, with Samsung I don't see it.

>Samsung doesn't sell cloud storage though Google, Dropbox and Microsoft do and they all partnered with Samsung at one point or another to ofer promotion or be defaults on their phones.

The assumptions you have to make to arrive at the conclusion that Samsung doesn't put SD card slots in their phones so that people buy cloud storage from Microsoft seem a little excessive.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#18

Earlier quoted context omitted.

>Samsung doesn't sell cloud storage though Google, Dropbox and Microsoft do and they all partnered with Samsung at one point or another to ofer promotion or be defaults on their phones.

The assumptions you have to make to arrive at the conclusion that Samsung doesn't put SD card slots in their phones so that people buy cloud storage from Microsoft seem a little excessive.

It is excessive because that's not what I said. It's what you're saying.

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#19
post #5

Samsung should get the memory card slot back. Heck, I still miss easily replaceable battery from Galaxy S5! In general, I hate how Galaxy S series is just becoming more and more like an iPhone. (Well, other than reasonably long firmware update support. Great job Samsung copying that!) I used to have both Samsung Galaxy S and iPhone — but now it's just iPhone. But yeah, DIY repair is great and there I wish Apple would…

>Samsung should get the memory card slot back. They still have models with SD card slots, but they're never coming back to flagships because: 1. so they can milk you on cloud storage or on the expensive variants with more storage 2. access speed difference of UFS 4.0 vs fast SD cards is huge and unacceptable on a flagship that's supposed to compete with iPhones on speed 3. biggest and most important reason I learned…

> 3. biggest and most important reason I learned from the horses mouth, people used to put the cheapest junkiest "value" SD cards off Amazon in them, which would be slow and negatively impact UX, and would also spontaneously die, taking the customers photos with them, so then the angry customers would blame the phone for both issues, so they had remove it to ensure UX and reliability across the board

Thanks, that's really interesting and a bit disappointing to be honest. I wonder if optionally "bundling" high quality microSD cards at the time of sale might've helped?

Re: Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US

#20

Earlier quoted context omitted.

>Samsung should get the memory card slot back. They still have models with SD card slots, but they're never coming back to flagships because: 1. so they can milk you on cloud storage or on the expensive variants with more storage 2. access speed difference of UFS 4.0 vs fast SD cards is huge and unacceptable on a flagship that's supposed to compete with iPhones on speed 3. biggest and most important reason I learned…

> 3. biggest and most important reason I learned from the horses mouth, people used to put the cheapest junkiest "value" SD cards off Amazon in them, which would be slow and negatively impact UX, and would also spontaneously die, taking the customers photos with them, so then the angry customers would blame the phone for both issues, so they had remove it to ensure UX and reliability across the board Thanks, that's r…

> I wonder if optionally "bundling" high quality microSD cards at the time of sale might've helped?

High quality SD cards have always existed but consumers have been avoiding them because "the other one's much cheaper and I'm no sucker to pay more for the same amount of storage".

Also, Amazon is full of counterfit SD cards. That's why we can't have nice things.

So it's understandable phone makers are trying to avoid these extra hassles causing consumer frustration and support tickets.

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