Earlier quoted context omitted.
They are not a tech company. They are a regulatory capture company that uses tech to extract from the general public what should be free. The code and platform are the performance art to enable the rake. Edit: Meant to scope this comment solely to TurboTax. Replies correcting me are well deserved.
No, they are a tech company, they produce software for their main product. Like a lot of companies, tech and not, they use their power and resources to keep their position. The difference is that their actual competitor is the government. But that's also a big part of why private healthcare is way too expensive in the US, for worse results than other places.
I think the government is more of an enabler, than a competitor. At least up until now.