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Americans are spending billions on stuff they forget to cancel

wsj.com

621–630 of 677 posts

Re: Americans are spending billions on stuff they forget to cancel

#621
post #617

Earlier quoted context omitted.

taking free money is in this case like your grandma living on a fixed government pension giving you 50 dollars even though you're 35 making 100 grand a year and keeping it because fuck her.

So everyone paying for a subscription is a poor pensioner? In this case it’s more like taking the standard deduction.

yes, compared to any CEO of these massive conglomerates, absolutely yes.

Re: Americans are spending billions on stuff they forget to cancel

#622

Whenever I sign up for a streaming service, my first act is to disable autopay. I really think it should be disabled by default, and you can enable if wanted. That would resolve much of this problem. Do all users even know they are signing up for autopay? Many probably do not realize it. Often 1 month is plenty of time for me to watch what I want to watch, and if not, it's easy enough to renew for one more month

Don't sign up directly. Sign up as Apple TV "channel" which forces the streamer to provide the subscription through Apple's App Store and the beautifully pro-consumer subscription management it offers: reminders you're on the subscription, transparency on the plans and pricing, one click cancellation, all in a one location.

Of course, if devs are intending to make money from subscriptions, devs may rationalize how devs should be in control of the user's subscription instead of letting the user pick Apple because users trust Apple will balance power for users.

Re: Americans are spending billions on stuff they forget to cancel

#623

Earlier quoted context omitted.

Most HNers have never held a job outside of a high paying tech job. When you're working retail and struggling to pay bills, literally all you think about is money. So much so that it is debilitating from the stress. When you're under that much pressure constantly, it is very easy to miss something. "But, if it's that bad, they shouldn't even be signing up for this stuff!", I hear some of you saying. You look for an e…

I worked my way up, I'm 41 and working non-stop since I was 12 receiving a check as a paperboy. Worked at tire shops, autobody, whatever you can imagine. Before I was a paperboy, I ground down spot welding tips in my dad's shop to buy my toys and video games. Worked night shifts during community college and university. Fully qualified for SS in my 20s. Never a dollar from mommy and daddy. I haven't even received a Ch…

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Re: Americans are spending billions on stuff they forget to cancel

#624
post #108

Earlier quoted context omitted.

In general, based on various family/partner-related experiences, is that you either have a specific I need more room for a specific set of activities that I have a concrete plan to use OR I have a specific plan to have more space for this crap--which I want to keep. A lot of people pay for storage space with no real plan which is just going to be tossed at some point anyway.

A while ago I read something along the lines of, clutter is a delayed decision. That's what most storage units are. People don't want to make a decision today, so they stick it in a storage unit and pay on it monthly so they can make the decision later... or the decision gets made for them.

I think that's about right and it's even OK to a point. Sometimes I do come back to hobbies, etc. Or it takes that 5 years to be confident I'm really not going to wear this clothing again. But keeping stuff "just in case" is definitely a tendency to keep under control or it gets to a point where dealing with clutter is such a chore that many people lie down until the impulse to deal with it goes away.

Re: Americans are spending billions on stuff they forget to cancel

#625
post #559

Earlier quoted context omitted.

It’s really not though. Seeing all these comments concerned me a bit. So, I opened up my credit card apps and scrolled through the last six months of transactions to make sure there was nothing unexpected. It took 5 minutes while I was sitting on the toilet. And that 5 minutes normally would’ve been spent browsing instagram or hacker news, so it’s not like it’s 5 minutes that I lost.

You already had the apps installed... already had the passwords loaded... had zero transactions that you had to recall who the vendor was? really?... and you recognized all of your spouse's transactions? and all of your kids?... and you also checked ACH payments?... every ATM withdrawal accounted for?... not concerned with any gradually increasing amounts?... why did you wait 6 months to do this if it's so simple?

I pay through the apps. I have a password manager. There were a couple transactions that took me a couple seconds to recall. I’m single, but this whole thread is about _personal_ responsibility. I would trust my spouse to also keep up with her expenses. I also wouldn’t give my kids credit cards. Cash works fine when it’s needed, that’s what my parents did and I was just fine.

I never put any sort of subscription on ACH. All subscriptions go onto credit cards. There were gradually increasing amounts from Netflix, which I got emails about, which I cancelled once I got the emails telling me the price was increasing once again. I waited 6 months because I already had an idea of what I was paying for, when I checked, it turned out there was nothing unexpected.

Re: Americans are spending billions on stuff they forget to cancel

#626

Earlier quoted context omitted.

The problem in question is really a problem with the subscription model that charges you a flat rate regardless of usage. The ostensible selling point is that what you pay does not depend on how much you use, and that you can use as much of a service as you want, such that the price is significantly below what you'd pay if you were using the service maximally. This is similar to dial-up internet in the old days, wher…

> So no one is doing you any favors here. Poor utilization is not just an "oops" on the part of the subscriber, but an essential feature of the business model. If everyone was being "personally responsible", the business model simply wouldn't work. And because this isn't a charity, the idea of being happy about subsidizing others users is kind of weird. Firstly, I wasn't talking about under-utilization, I was compari…

>so they don't have to spend the mental overhead of financially evaluating every single thing they consume

This was Clay Shirky's argument at least a couple decades back about why microtransactions don't generally work. At least for optional small purchases making continuous "Is this 5 cent purchase worth it?" decisions is exhausting.

Music probably provides a better test case for this than video in general because you don't really many exclusives. Given the starting point of a lot of ripped/downloaded music, I could probably dispense with music streaming and just buy an album or two now and then but it's close enough to breakeven I don't bother.

Re: Americans are spending billions on stuff they forget to cancel

#627

Earlier quoted context omitted.

What would you want business to do ? See that customer is not active then go ahead and remove their subscription?? Lmao then you will have customers asking why did you stop my account. Clearly you have not faced customers before.

Why not send a message reminding them of the service, and giving an easy one-click way of cancelling? You could include some info on how they can use your service as well of course.

Talking about Netflix specifically: if I don't log in and watch something for a week they will start spamming me with emails like: "Here's a show we think you'd like", "Continue watching show X", "New season of show Y is coming to Netflix next Tuesday".

They really seem hell-bent of making me watch something, just in case I was considering cancelling my subscription.

Re: Americans are spending billions on stuff they forget to cancel

#628
post #179

Earlier quoted context omitted.

A subscription service is an agreement between a consumer and a business, where the consumer agrees to provide money in exchange for access to some service. That service might be something that they regularly receive, e.g. meal kits, or it might be something that they can choose to access, e.g. Spotify. In the former case, where there is a definite agreement that some item will be delivered, I agree with you; not pro…

It might be profitable to offer terms where billing was related to use instead of canceling or not. Like I'd be more inclined to have an account with more services if they cost less (over time) and required less attention. Maybe there are lots of people like me. Note that I do currently engage in the responsibility that you speak of, by avoiding subscriptions.

Internet and phone services are subscription based and going "pay what you use" would probably not go too well

Re: Americans are spending billions on stuff they forget to cancel

#629
post #500

I'm surprised literally no one suggested just cancelling the vast majority of your subscription services and cutting ties with unethical companies. The suggestion that poor people need yet more help from the government because they're too dumb, busy, or gullible to know when they're about to get screwed is condescending. The suggestion that the core audience of WSJ and HN needs this is pitiful. Want to watch a movie?…

Ah yes. Why do I need government help managing my subscriptions when I can checks notes literally get the content from the government?

Off the top of my head: Libraries already exist, and the regulatory regime to oversee subscription services doesn't.

Meaning, no one has to do all the stuff required to bring a new government agency into being (including raising taxes or borrowing money), there are no new regulations to comply with (which would cost the streaming services more, which would cost you more), you don't have an new, unnecessary agency brought into being which will literally never go away and increase the size of permanent government we all have to pay for and live with, you haven't expanded the scope of government intrusion in our lives, etc.

Re: Americans are spending billions on stuff they forget to cancel

#630
post #552

Earlier quoted context omitted.

I just cancel my debit card instead. It’s quicker, and then when I have to add my card to sending that needs it again I have a much deeper understanding of where my money is going.

Canceling/reordering a credit or debit card is not guaranteed to actually end all subscriptions – some recurring payments can follow you across card reorders!

I’ve never had that problem. Maybe it’s because I bank with USAA, and a lot of their tech is out dated.
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