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Americans are spending billions on stuff they forget to cancel

wsj.com

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Re: Americans are spending billions on stuff they forget to cancel

#111

Post by jcranmer »

ryandrake wrote: post #47
crazygringo wrote: post #13

Earlier quoted context omitted.

Absolutely not. It was easy to look at statements when they arrived by mail. But with paperless billing, you've got to conscientiously log into your credit card site each month. If you have four cards, that's four logins. Who's going to do that? Not many. The only reason I review my transactions it's because it's easy through an aggregator like Monarch (was using Mint before it shut down). And the only reason I do th…

Maybe I'm unusually anal retentive about this, but I have every bank account, PayPal, Venmo, both credit cards, every brokerage, 401(k), HSA, IRA, mortgage, everything... in Quicken, which I check every single day. 1. Start Quicken, 2. Hit Update, 3. Get Coffee, 4. Review everything in boldface to make sure it's not a surprise. I have the next month worth of bills and paychecks "below the line" as future transactions…

> Maybe I'm unusually anal retentive about this, but I have every bank account, PayPal, Venmo, both credit cards, every brokerage, 401(k), HSA, IRA, mortgage, everything... in Quicken

This is something I'd like to have, but I don't want to use Quicken. Partially because I pretty much exclusively use Linux at home, and I don't want to have something as important as financials reliant on a maybe-it-will-work WINE translation layer. And partially because Quicken is now owned by Intuit, which is a corporation I'm particularly disinclined to reward with my patronage.

Unfortunately, every time I've looked at ways to get statements delivered to me electronically from my various financial institutions, it seems that the available options are "don't" and "something that only works in Quicken." (There used to be some open file formats for exchanging information here, but it seems that institutions have started dropping support for them in favor of proprietary protocols, from what I can tell.) I'd be happy with something as meek as "email me a PDF statement"!

Re: Americans are spending billions on stuff they forget to cancel

#112

Post by drawnwren »

ApolloFortyNine wrote: post #107
paxys wrote: post #106

It's bizarre to me just how many people in this country ( especially the ones who can least afford it) simply do not take charge of their financial health. Even in this very thread you can see all kinds of excuses ("it's too hard to log in and check credit card statements every month", "they make you call or chat to cancel so I don't bother", "they should cancel subscriptions automatically if you don't use them", "it…

People tend to act shocked when I tell them my finance app requires me to enter transactions manually and doesn't magically categorize everything. You spend a third of your life working for that money, surely you spend 5 minutes at most tracking how you spend it.

which finance app do you recommend?

Re: Americans are spending billions on stuff they forget to cancel

#113

Post by HumblyTossed »

blueridge wrote: post #5

I don't understand, do people not log in online to look at their credit card statements? It takes 5 minutes to skim your transactions, look for suspicious charges, get a quick read on where money is going. There are lots of challenges to actually canceling subscriptions, but not knowing that you're being charged for something every month? Seems absent-minded to me.

Most HNers have never held a job outside of a high paying tech job. When you're working retail and struggling to pay bills, literally all you think about is money. So much so that it is debilitating from the stress. When you're under that much pressure constantly, it is very easy to miss something.

"But, if it's that bad, they shouldn't even be signing up for this stuff!", I hear some of you saying. You look for an escape wherever you can. Some little thing that will pull you, even for a moment, out of the monotony of the daily grind. Don't blame these people.

Re: Americans are spending billions on stuff they forget to cancel

#114

Post by LinuxBender »

SoftTalker wrote: post #70
blueridge wrote: post #5

I don't understand, do people not log in online to look at their credit card statements? It takes 5 minutes to skim your transactions, look for suspicious charges, get a quick read on where money is going. There are lots of challenges to actually canceling subscriptions, but not knowing that you're being charged for something every month? Seems absent-minded to me.

I have a cheap VPS that I'm not using but I get the bill every month. Every time I see it I think "I should cancel that" but then I think "maybe I'll get around to doing something with it this month" and I let it go another month.

One option to consider would be to develop locally on a VM or container and then when it's in a "let others play" state, then fire that VM back up and push your artifacts or container to it.

Re: Americans are spending billions on stuff they forget to cancel

#115

Post by Alupis »

wolverine876 wrote: post #64

The blame falls also on businesses which take money for services they don't deliver. They often know, and otherwise often could know, when subscribers are not using the service. If you're a business, you should earn your revenue, otherwise you are frauds. This particular behavior is little better than taking money and simply refusing to provide service. Don't tell me it's unintentional - you know what's happening and…

> The blame falls also on businesses which take money for services they don't deliver. They often know, and otherwise often could know, when subscribers are not using the service. If you're a business, you should earn your revenue, otherwise you are frauds.

I disagree. I routinely go months in between using some of my various subscriptions - be it Netflix, Hulu, Audible, etc. I would be very upset if they cancelled on me... I maintain the subscriptions because I can afford to do so and because I enjoy the convenience of having it available when I want it without having to go through some sort of account activation ritual.

People need to have personal responsibility. Review your bank/credit accounts and cancel subscriptions if you want - it's your money so take responsibility.

This line of reasoning reminds me of the petulant discussion revolving around overdraft fees... as-if it's difficult to spend 3 seconds tapping a button in your banking app.

Re: Americans are spending billions on stuff they forget to cancel

#116

Post by wjnc »

izzydata wrote: post #105

Sounds like a multi-million dollar business opportunity for a relatively cheap monthly service that automatically cancels services you don't use.

This is my dream. A company in between me and all kinds of service providers (energy, insurance, internet, mobile, let’s go crazy and add: mortgage, mobility) and just regularly switches me to the best offer while I retain service. They could get probably get away with a 10% fee and still deliver, because they can reverse auction their portfolio and get massively better deals than usually available. They can do KYC and vouch for my credit rating, keep my PII safer while putting my saved money to work in an investment account while bargaining for the lowest costs. Worth billions. We could then use those billions to buy stakes in the firms that give us shitty service to force them to put the customer first.

Re: Americans are spending billions on stuff they forget to cancel

#117

Post by SeanAnderson »

paxys wrote: post #106

It's bizarre to me just how many people in this country ( especially the ones who can least afford it) simply do not take charge of their financial health. Even in this very thread you can see all kinds of excuses ("it's too hard to log in and check credit card statements every month", "they make you call or chat to cancel so I don't bother", "they should cancel subscriptions automatically if you don't use them", "it…

Is it really that shocking? People pay a lot for convenience. Not putting effort into managing money is another act of convenience that comes with a cost.

Re: Americans are spending billions on stuff they forget to cancel

#118

Post by tunesmith »

ApolloFortyNine wrote: post #107
paxys wrote: post #106

It's bizarre to me just how many people in this country ( especially the ones who can least afford it) simply do not take charge of their financial health. Even in this very thread you can see all kinds of excuses ("it's too hard to log in and check credit card statements every month", "they make you call or chat to cancel so I don't bother", "they should cancel subscriptions automatically if you don't use them", "it…

People tend to act shocked when I tell them my finance app requires me to enter transactions manually and doesn't magically categorize everything. You spend a third of your life working for that money, surely you spend 5 minutes at most tracking how you spend it.

I'm guilty of being averse to this too, even though I intellectually know that if I accept manually entering transactions, then there are so many more options I can choose for tracking finances. As it is, I'm locked into a Banktivity subscription fee...

I think part of it is that it is just so hard to centralize all finances through just one bank. The best bank for retirement doesn't support business credit cards; the best credit cards are with completely different companies, etc. Monthly finances are a huge hassle as it is.

Re: Americans are spending billions on stuff they forget to cancel

#119

Post by tdeck »

ApolloFortyNine wrote: post #107
paxys wrote: post #106

It's bizarre to me just how many people in this country ( especially the ones who can least afford it) simply do not take charge of their financial health. Even in this very thread you can see all kinds of excuses ("it's too hard to log in and check credit card statements every month", "they make you call or chat to cancel so I don't bother", "they should cancel subscriptions automatically if you don't use them", "it…

People tend to act shocked when I tell them my finance app requires me to enter transactions manually and doesn't magically categorize everything. You spend a third of your life working for that money, surely you spend 5 minutes at most tracking how you spend it.

I use an app like this as well. Was working great until I moved in with someone and it became more time consuming to look over line items and split all the restaurant / grocery bills rather than just entering the total. Now I have a bowl full of receipts to go through and the balance is usually not up to date :/.

Re: Americans are spending billions on stuff they forget to cancel

#120

Post by eropple »

Alupis wrote: post #115
wolverine876 wrote: post #64

The blame falls also on businesses which take money for services they don't deliver. They often know, and otherwise often could know, when subscribers are not using the service. If you're a business, you should earn your revenue, otherwise you are frauds. This particular behavior is little better than taking money and simply refusing to provide service. Don't tell me it's unintentional - you know what's happening and…

> The blame falls also on businesses which take money for services they don't deliver. They often know, and otherwise often could know, when subscribers are not using the service. If you're a business, you should earn your revenue, otherwise you are frauds. I disagree. I routinely go months in between using some of my various subscriptions - be it Netflix, Hulu, Audible, etc. I would be very upset if they cancelled o…

I don't really see how this follows. A perfectly reasonable option that doesn't affect your use case at all would be "don't charge a customer who didn't use the service during that period." AWS doesn't charge me for an empty S3 bucket, Netflix shouldn't charge for zero minutes of video watched that month. Simple as!

The downside, of course, is that this does mean you can't ride the Personal Responsibility bicycle and look down at a generally frazzled and overloaded population, but that's a sacrifice I'm willing to have you make.

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