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The failure of self-checkout technology

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Re: The failure of self-checkout technology

#501

Earlier quoted context omitted.

It’s a security feature sold to the stores against a possible but rare attack - barcode swapping. It even occurs with human checkers but it’s quite rare (barcodes are fixed now, or the stickers destroy themselves if you try to remove them like at Goodwill). The attack apparently would have you swap a barcode but still on camera scan it which I guess theoretically makes it harder to prosecute but I kinda doubt it. It…

It can also help the customer - it stops you scanning twice (and paying twice) for a single item.

More likely it's for absent-minded customers who don't realize the item didn't scan. If there's a sudden weight without a new barcode scanned, the error message on the machines at the store I use say something like "unexpected weight, please remove item and scan again".

Re: The failure of self-checkout technology

#502

Earlier quoted context omitted.

Around here, whenever there's any sort of problem with self checkout, the employees don't even try to diagnose the problem. They're not paid enough to bother. Recently, a self checkout machine started beeping because I had used an e-coupon that exceeded the total price of all the items by a couple of pennies. It appeared to generate a receipt, but still wanted me to wait. Cashier comes over, looks at the receipt, ent…

And do you really think that would have been different at a full service check out? It’s the same person who still wouldn’t care.

Probably not! I naively assumed the cashier is paying more attention during checkout.

Re: The failure of self-checkout technology

#503
post #459

Earlier quoted context omitted.

This seems easily fixed: just ask the consumer to show a driver license or other accepted ID, with some software validating whether it is legit. It will still be slower than a regular cashier judging your full beard and receding earline, but it would remove most human oversight. Obviously there is a risk of illegally selling items to minors with fake documents, but I think that's fixable too. Already, in my local UK…

This is more a issue with the current legislation rather than a technical one.

But it was the store that decided to pretend I could self-checkout when I actually can't.

Re: The failure of self-checkout technology

#504
post #169

Earlier quoted context omitted.

My bananas don't have plastics, adhesive or ink and regardless, adding another chip to them won't make it any better.

You’ve yet to experience the glory of individually shrink wrapped produce. Bananas and oranges especially egregious but the shrink wrapped watermelon was whole nuther world.

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Re: The failure of self-checkout technology

#505
post #169

Earlier quoted context omitted.

My bananas don't have plastics, adhesive or ink and regardless, adding another chip to them won't make it any better.

You’ve yet to experience the glory of individually shrink wrapped produce. Bananas and oranges especially egregious but the shrink wrapped watermelon was whole nuther world.

I was thinking more along the lines of produce stickers.

Re: The failure of self-checkout technology

#506
post #425

Earlier quoted context omitted.

I treat the self-checkout as if it has the "10 items or less" sign for an express checkout some supermarkets used to have. If I need multiple bags, it's probably not faster to use the self checkout.

The stations are just not designed for checking out a lot of non-barcoded/awkward etc. items.

My bane back when I was a cashier and to this day thanks to self checkouts: weird shaped items that, while having a barcode, mean they'll never ever scan correctly. Powerade bottles were the worst for this, with the label going over a bunch of ridges in the bottle which made the label undulate like } and it was hopeless to try to scan the damn thing.

Re: The failure of self-checkout technology

#507

Earlier quoted context omitted.

> It feels like almost all the issues with self-checkout technology come from the attempts to minimise shoplifting, which don't even seem that effective at doing that. Agreed. And in some cases the issues almost feel like they're on purpose in order to drive people away from using the self checkouts. For example, when I use self checkout at my local grocery store, I have to hit a button to tell it I want to use my ow…

I never use the "bag" function. When I've scanned the first item, I put it in the bag that's outside the scale and put the bag with the item on the scale.

I just pile my junk on the scale and bag it up after I'm done with the transaction.

Re: The failure of self-checkout technology

#508
I personally refuse to use them on principle. I've worked those kinds of jobs, and I know that for some people it's either a starting point or a lifeline that keeps food on the table.

I do not want to encourage stores to remove such jobs for an automated solution.

Re: The failure of self-checkout technology

#509

Earlier quoted context omitted.

The fact that a credit card CAN have an outage is ridiculous. They were invented as an eventually-consistent system first! Just save up the credit card info, and charge the bank when the network connection is back up.

I completely agree. When I worked as a cashier, we had no problem letting people pay with credit cards even in the event of a full-on power outage. We just used a credit card imprinter, which was quick, cheap, and easy to use. Why has this suddenly become so difficult? It's not like outages are rare.

Modern cards aren't always embossed anymore. Most payment networks still have offline and eccentric ways to make a transaction, but it all comes down to one thing: If you don't do the most modern, 100% online method of credit card processing, you will be on the hook for any and all fraud, including fraud you can prove was fraud, and it usually costs more.

It's just cheaper to say "Sorry nothing we can do"

Re: The failure of self-checkout technology

#510

I wouldn't mind these machine so much if they always accepted cash. The problem is that more often than not they don't. When I was on vacation in London about 5 years ago when Visa had an outage: https://www.theguardian.com/world/live/2018/jun/01/visa-outa... I was trying to pick up some food at the only grocery market that was within walking distance of where I was staying. The grocery store only had self-checkout m…

> I wouldn't mind these machine so much if they always accepted cash. The problem is that more often than not they don't. Ooof. I haven't seen a SCO with no cash capability. I know cash-handling equip costs but if they don't want pay for that, they might need a cashier. Walmart may have a couple SCO that won't do cash temporarily - but there will be 10 more fully working.

Every machine I've seen can be built and configured to accept cash, but they're always "broken down" and "can't accept cash"
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