51–60 of 621 posts
I find it interesting that the experience of having a human interaction with a cashier is rarely discussed in this debate. It's such a good opportunity to impart your brand as a retailer through a human to human conversation and leave a customer with a positive impression. I'm less loyal to a machine than a person I recognise through several interactions from my local community. There must be a cost associated with t…
I really like those that you can find in Switzerland (either in Coop or Migros). The basic assumption is "trust the customer". Thus, the self-checkout devices don't have the annoying "you must weight the article you just scanned". You just scan them one by one, add them to your bag, pay at the end, and that's it. Sometimes (it happens to me around 1/year) you get a random search, which is not that bad as they just ra…
Have also used some in the UK a few years ago, and the UX was much worse. Usually slow user interface, some of them are even speaking to ask you to put down every single article... might be fine as tutorial, but so slow if you actually use them regularly.
Earlier quoted context omitted.
>theft will be next to impossible This sounds like some tech utopia t thinking. What's gonna stop someone just grabbing something and walking out? The employees?
Maybe a door that will not open. Although it sounds a bit too much for a store, technically it could be done.
- Sorry Dave, I'm afraid I can't do that.
Once you've seen it you'll be baffled as to why it isn't a global solution. No need for the employee or others to wait while you count your coins or bag up, and no need for anyone to wait behind you while you wait for the self-service checkout to weigh each item individually, fail to scan etc.
Of course there's also things like Amazon's system, where you literally just walk in and out. Which is a lot tech heavier, but a lot more convenient too
I really like those that you can find in Switzerland (either in Coop or Migros). The basic assumption is "trust the customer". Thus, the self-checkout devices don't have the annoying "you must weight the article you just scanned". You just scan them one by one, add them to your bag, pay at the end, and that's it. Sometimes (it happens to me around 1/year) you get a random search, which is not that bad as they just ra…
Sainsburys annoys me every time. The slightest delay in putting the scanned item on the scale and it starts nagging you, very loudly. I avoid them as far as possible. M&S is the same - nice place to shop in, but self checkout is unpleasant.
I’ll leave a comment I’ve made last time this came into discussion: Self-Checkouts have been really problematic in Germany with stores rushing to put them to use and namely: 1) they have very bad interfaces 2) they don’t trust customers at all 3) it’s easy to report cases to the police and 4) stores have people hired to catch thieves and their incentive is that they are paid 50 to 100 euros per report (paid by the pe…
As someone living here, besides all those points, I have seen what these machines have made to employment in supermarket chains in Portugal, hence I tend not to be yet another statistic of people adopting them. Rather have my actions support the employees.
Furthermore, if there is less work to be done in supermarkets, then people can spend more time doing more interesting/productive work or simply enjoying their leisure. The issue is not that this (or any) automation is destroying people's livelihoods, but that the value added is being predominately captured by the already wealthy.
Portugal does suffer from an excess of 'work is for the workers' mindset, which is part of the reason it is so poor (compared to other Western European countries).
I love them. How quickly people forget… waiting in line for over 10 minutes wasn’t all that uncommon back it the day. Doesn’t really matter though. The next gen tech is coming soon. You won’t have to scan anymore and theft will be next to impossible.
I was really surprised how futuristic the shopping experience in Decathlon is. Every item has a unique rfid (or something) tag, and all you have to do is put them in a box at checkout, and it scans them automatically. Most of their items has this tag inside the regular tags, I guess this would be much harder to implement in a regular store.
Also very uneconomical. RFID tags have a cost, while printing a barcode on a package that is anyway printed is totally free. Unless there's a clear economical advantage that compensates for the lost revenue, this is a no-go for less expensive items like what you find in a grocery store.