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Posthog is closing their Slack community in favor of forum

posthog.com

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Re: Posthog is closing their Slack community in favor of forum

#61
post #17

I’m curious why they chose to implement their own forum. Discourse, and the alternatives mentioned are mature and proven solutions.

Speaking as someone who had to maintain a Discourse instance for two years: It’s mature and proven but still a lot of work to maintain. We went away from Discourse because it was not a reasonable use of time and not trivial - so you needed someone with dev skills to take care of it.

What are the alternatives that are less work to maintain?

Re: Posthog is closing their Slack community in favor of forum

#65
post #57

Earlier quoted context omitted.

(Founder) we wanted to be able to capture questions on each page of our docs - so someone learning about our JS SDK (for example) could see questions about it under the main docs content, to try to avoid people missing gotchas. In general we invest a ton in the website as we don’t do sales - it is our sales team! And in future we anticipated building ie merch rewards for people that answer questions, people about to…

It seems that you want to take this under your wing because you think that this could be a key differentiator / value provider for you. Nice to see an example in the opposite direction to the outsourcing craze.

yep - on the grounds we have lots of competition so we need to stand out! And hey, front page HN for doing weird stuff… :)

Re: Posthog is closing their Slack community in favor of forum

#66

I hope this is the beginning of a trend. Depending on some third party to manage my communications with a second party feels dirty and also forces me to clutter up my (in this case) Slack setup. Discord is even more insane in this regard.

Matrix is the obvious option for chat style communication without being beholden to a for profit company

IRC

Re: Posthog is closing their Slack community in favor of forum

#67

Earlier quoted context omitted.

Matrix is the obvious option for chat style communication without being beholden to a for profit company

IRC

Are old IRC chats discoverable over Google? I don't see any in my results. This was a stated aim of the forum

Re: Posthog is closing their Slack community in favor of forum

#68

Earlier quoted context omitted.

IRC

Are old IRC chats discoverable over Google? I don't see any in my results. This was a stated aim of the forum

With IRC it is/was common that people run loggers and publish them. In the past IRC conversations, especially in tech/support channels, were easily found. Today you don't find many on Google, but that problem was already solved way better than it is today.

Re: Posthog is closing their Slack community in favor of forum

#69

Earlier quoted context omitted.

IRC

Are old IRC chats discoverable over Google? I don't see any in my results. This was a stated aim of the forum

It's usually done by publishing IRC logs on a webpage.

Examples: - https://irclogs.ubuntu.com/latest/%23ubuntu.html - http://irc.yoctoproject.org/irc/%23yocto.2024-01-05.log.html

How discoverable it is on Google depends only on Google and on how those logs are stored.

Re: Posthog is closing their Slack community in favor of forum

#70
post #60

Earlier quoted context omitted.

I'd imagine that the complaint is that they're old and don't particularly meet UX expectations in the 20s. I do like them, and have great memories of them, they were my childhood. But I do think we're overdue for a modern forum stack. Discourse was a step in that direction, but a lot of people strongly dislike it, and it doesn't seem to have gotten the reach of others before it. A real contender for "new forum softwa…

> modern forum stack Genuinely curious, what would that be? From user perspective is there anything else to the forum than Read/Post/Search? Or are you referring to administration and moderation tasks?

I'm referring to the whole UX of it, really. The experience for mobile users, the "join community" process for new users, the experience for the community owner, not just moderation but how easy it is to start a new community. You can go and start a new Discord community in a minute. It's free and with no restrictions on the number of members.

Anyone wanting to launch new forum software needs to compete with that.

And on top of that, "just self-host" isn't enough in an era where developers don't even want to self-host their own projects anymore, let alone some third-party forum. That's another thing that has -deeply- changed in the last 20 years.

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