Earlier quoted context omitted.
> They buy apps/products that mature and don’t need a lot of work, fire all the workers and hire a skeleton crew to manage them in a cheaper labor market. What's wrong with rightsizing workforce to be commensurate with work?
Rightsizing [for what] is the question. GP assumes the goal is to do just enough to keep the product alive. This usually means a degraded customer experience.
They wrote "mature and don’t need a lot of work". Why would anyone put lots of people on a product that is mature and doesn't need a lot of work?
> This usually means a degraded customer experience.
Why? If the product is mature, works well, then surely you need fewer people to keep it in good shape and support customers?