Earlier quoted context omitted.
Recently my optician kept getting me the wrong (Zeiss) lenses, i.e. I could see much worse with the new lenses than I could with my 3-year-old lenses. I got excuses like: "oh, these are better for computer work but worse for distance". Great... why are my old lenses more clear for both computer work and distance? I went home with the new lenses and tried them for a night and a day. Unusable. I went back and the optic…
> I expect that whatever Apple's Standard Operating Procedure will be for supplying the right lenses to people, it'll be mostly superior to your average optician. I love that your anecdote has determined that most opticians will be worse at their job than an Apple Genius who might get two-three hours training on fitting the headset.
Getting the fitting right is built into their products from years earlier in the design process.
The Apple Genius is perhaps the last or second-last step in an SOP that results in their customers not angrily returning hundreds of thousands of headsets and swearing off the entire ecosystem.
Now sometimes Apple get things woefully wrong (e.g. butterfly keyboards, antenna gate) and refuse to admit defeat for years.
But on average, across years and dozens of product variations, they have a good hit/miss ratio.