Live data from Hacker News

Jeff Lawson steps down as CEO of Twilio

cnbc.com

21–30 of 292 posts

Re: Jeff Lawson steps down as CEO of Twilio

#21
post #8

I don't know much about what happened here, but I did meet the early Twilio team (not Jeff, unfortunately) back in 2009 and knew they were something special. Jeff (and team) deserve a ton of credit for two massive things: First, changing how people think about devtools. I know Stripe gets a lot of credit, but Twilio was 3 years earlier and really defined how we look at building, marketing and monetizing tools meant f…

The stock price has been lackluster unfortunately. I’m not sure as to why.

I'm somewhat on top of the stock, here's my not financial advice take:

1. Growth rate slowed such that valuations had to come down (went from inevitable overtaking of Salesforce in size, to decades of growth required)

2. Environment -- Cashflow negative meaning another raise was required without fiscal controls and in a high interest environment that's really tough. A return to office end of covid anxiety meant the Covid bubbled stocks are returning to mean. (eg compare zoom has done relatively similar over past 5 yrs)

3. IMO a few execs were absurdly over compensated whilst investor pressure against dillution was targeted to rank and file employees. eg: Eyal Manor earned a reported $42M in compensation (and a $2.5M retention bonus that reading between the lines sounds like hush money), meanwhile ICs were often given below cost of living raises and no refreshers.

1-2 means outside investors had to lower the valuation and 3 meant a combination of dilution and morale hits.

Re: Jeff Lawson steps down as CEO of Twilio

#22
post #8

Earlier quoted context omitted.

The stock price has been lackluster unfortunately. I’m not sure as to why.

My take: They're too expensive at volume (and they have competitors, just not famous ones) and not specialized enough / not best in class compared to tools like Klaviyo.

They own a lot of those regional competitors that are less well known.

They play in both market categories, they sell it at higher margins with twilio brand.

Then sell it again, at lower prices from more regional less known brands.

Re: Jeff Lawson steps down as CEO of Twilio

#24
When I joined the Twilio Developer Evangelism team in 2014, we spent a lot of our onboarding practicing the "five minute demo" where we live-code a Twilio app from scratch. I thought this was dumb, mostly because live-coding is so damn hard.

Six weeks into the job I watched Jeff live-code a Twilio app in front of 10,000 people at IBM Connect. It was as if he was saying to all of us, "Yeah, live-coding is hard. And if I can do this in front of 10,000 people, you can do it at your local Ruby meetup."

It was the first of many, many times over my nine years that Jeff led by example, set the bar, and pushed us all to reach levels we didn't know we were capable of. Working under Jeff's leadership was the privilege of a career.

I can't wait to see what he builds next.

Re: Jeff Lawson steps down as CEO of Twilio

#25

I don't know much about what happened here, but I did meet the early Twilio team (not Jeff, unfortunately) back in 2009 and knew they were something special. Jeff (and team) deserve a ton of credit for two massive things: First, changing how people think about devtools. I know Stripe gets a lot of credit, but Twilio was 3 years earlier and really defined how we look at building, marketing and monetizing tools meant f…

When we started Iron.io in 2010, there were basically 3 companies at every developer event driving the API-first message: Heroku, Sendgrid, and Twilio. Back then, most thought Heroku (as the Platform) was going to be the one ending up in the public markets. Then they got taken out and Twilio bought Sendgrid. Congrats to Twilio and team for the years of success!

Re: Jeff Lawson steps down as CEO of Twilio

#26
The new CEO:

> Shipchandler has over 25 years of experience growing businesses and driving financial performance across global, public organizations. Prior to Twilio, Khozema spent over two decades at GE where he drove operating excellence in GE’s high tech aviation division, plus accelerated growth in the Middle East region.

I wouldn't be too enthused about him running a software-focused company. His experience yells "generic businessman brought in by investors to squeeze more profit".

Re: Jeff Lawson steps down as CEO of Twilio

#27
post #8

I don't know much about what happened here, but I did meet the early Twilio team (not Jeff, unfortunately) back in 2009 and knew they were something special. Jeff (and team) deserve a ton of credit for two massive things: First, changing how people think about devtools. I know Stripe gets a lot of credit, but Twilio was 3 years earlier and really defined how we look at building, marketing and monetizing tools meant f…

The stock price has been lackluster unfortunately. I’m not sure as to why.

https://www.macrotrends.net/stocks/charts/TWLO/twilio/shares...

Re: Jeff Lawson steps down as CEO of Twilio

#28
post #5

Bloomberg said: "Twilio Inc. Chief Executive Officer Jeff Lawson is stepping down from leading the software company he co-founded amid slowing sales growth and pressure from activist investors." https://www.bloomberg.com/news/articles/2024-01-08/twilio-ce...

What a shit sandwich. Not everything needs to be a hockey stick. There's is an angle of the growth line that should not be exceeded because above that level of growth seldom is a good situation for the consumer.

The problem is that Twilio is not profitable. They wouldn't need to show a hockey stick if they were. Investor-subsidized, non-profitable companies have to sell growth to their investors because they have no other fundamental to point to.

Re: Jeff Lawson steps down as CEO of Twilio

#29

I don't know much about what happened here, but I did meet the early Twilio team (not Jeff, unfortunately) back in 2009 and knew they were something special. Jeff (and team) deserve a ton of credit for two massive things: First, changing how people think about devtools. I know Stripe gets a lot of credit, but Twilio was 3 years earlier and really defined how we look at building, marketing and monetizing tools meant f…

> and knew they were something special Can you share more insights on how you knew they were special?

Not OP, but their approach to devrel was by itself a huge differentiator early on.

We’ve become so accustomed to developer-oriented marketing and programs that it’s easy to forget that Twilio was really at the cutting edge of this movement and should be credited (or at least acknowledged) for the easy on-ramps most developer programs now provide.

Twilio also pushed the envelope in terms of what it means to talk to their developer community. Greg Baugues’ talk titled “Devs and Depression” reached a lot of people who were struggling, and was one of the reasons I personally sought out therapy, and my life is much better for it.

Early Twilio was a very human-oriented company, and I think many developers and developer programs are better for it.

Re: Jeff Lawson steps down as CEO of Twilio

#30
post #8

Earlier quoted context omitted.

The stock price has been lackluster unfortunately. I’m not sure as to why.

One issue might be that Microsoft (as ever) launched a milquetoast competitor that sounds the same to a purchasing department in 2020[0]. [0] https://www.fool.com/investing/2020/09/25/microsoft-declares...

> One issue might be that Microsoft (as ever) launched a milquetoast competitor that sounds the same to a purchasing department in 2020.

AWS (and presumably Google) also provides a suite of telephony services with Chime, SNS, Connect, etc. I assume the strategy now is to sell to/merge with a smaller CSP to provide a competitive portfolio of services.

Post reply on HN