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27 years ago, Steve Jobs said the best employees focus on content, not process

inc.com

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Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#21
A lot of words, but not much substance. Sure we should surround ourselves with superstars and reward them appropriately, but very few people can consistently hire superstars.

Absent reliable way to surround ourselves with superstars we rely on process to lift the average for everyone.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#22
post #5

Jobs talks about this in https://youtu.be/l4dCJJFuMsE . I wish more leaders understood this. I interpret his words that people who do, understand and care are more valuable than those who only focus on process and politics. Steve Jobs has great points again. I love to hear him talk about what really matters for success of great tech companies.

Process is required to get mediocre talent to churn out reasonable content, which is Steve's references to HP/IBM/etc.

Most people think they're putting out great content. But that's obviously false. One side of Steve's point about letting elite talent do their work presupposes that the talent is elite. Mediocre talent will do much worse work if not bound to process, and Steve was very, very good at rooting out what he thought was mediocre talent.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#23

Corporations, at their root, are an arbitrage on the fact that other corporations follow the bell curve. The entire goal of salaries and “teams” in my experience, is to ENSURE that high performers get diluted and averaged in with mediocre performers so the company can pretend the high performers don’t exist. This was my experience in (large co). I have seen situations where a single IC is dragging a division of 30 pe…

That's why I incorporated a tiny company.

Sometimes, companies will interview me and then when I tell them my salary expectations, they usually pretend to be offended and refuse by arguing that it would destroy the salary structure inside their company. But that doesn't really mean anything because many of them are happy to book my consulting company at 1.5x that salary afterwards.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#24
post #14

Earlier quoted context omitted.

If you count negative value developers I can totally believe in a 10x one. It's just been my experience that most people labelled superstars are negative value developers. Realistically, they would be very uncommon, and odds are that your small company has 0 of them. Of the developers I know that are actual superstars when compared to average developers, they have zero problem displaying their value and make upwards…

> It's just been my experience that most people labelled superstars are negative value developers. Who labelled them? The self-labelled are often crappy. The last superstar I worked with seemed like a Cro-Magnon developer. He used outdated tech, didn't understand many modern dev techniques. However he was extremely productive (he was very very good at concentrating on necessary outcomes and ignoring make work). His v…

Somehow I imagine a dev who works in vim (or emacs if you please), does not multitask like crazy, and read books instead of social networks or even hacker news. For some reason he doesn’t know git. Or no, not git. He despises docker.

That’s who I imagined.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#25
But one could argue that the person he chose to be his successor was more of a process person, rather than content, no?

Just thinking out loud, not trying to be smarty pants, but on the other hand people that pontificate every musing from Steve Jobs feel a bit… uneducated to me. Publications such as inc feel geared towards people that consider themselves to understand technology because they are Apple power users. Bit like claiming to be specialist in slaughterhouses just because you eat 3 burgers per day.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#26
Why would we see a 80/20 distribution when most human abilities are distributed on a bell curve? I don’t think we really have the tools to reliably measure performance, because performance can mean so many things in so many different contexts. And yes, this can include “process.” The referred McKinsey study talks about politics. Is success in democratic politics really defined by content or by your ability to build a majority around certain ideas that may or may not be your own? Or: should we really dismiss the success of Toyota’s Lean Mgmt at its time which was all about process? My experience is that having “process top performers” sprinkled into a typical team can make all the difference. They ensure that the team can apply its abilities to the right topics in the right sequence avoiding costly detours or entire failures. Or how often do teams deliver output but somewhere along the lines forgot to ask what the initial objectives were actually all about? Once more: process

I’m not downplaying the relevance of content, but I’m simply arguing that performance is much more nuanced and diverse than just being good at content

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#27

Corporations, at their root, are an arbitrage on the fact that other corporations follow the bell curve. The entire goal of salaries and “teams” in my experience, is to ENSURE that high performers get diluted and averaged in with mediocre performers so the company can pretend the high performers don’t exist. This was my experience in (large co). I have seen situations where a single IC is dragging a division of 30 pe…

Corporations that win tend to have bought themselves a moat and therefore profit to play with akin to a stipend to spend on staff. The people controlling that spend need more than anything else to look competent in their job of managing it, and so they need to work by numbers and follow safe trends. Whatever will keep them in their high paid jobs. Teasing out superstars and giving them free reign is probably not what they are incentivized to do.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#28

Corporations, at their root, are an arbitrage on the fact that other corporations follow the bell curve. The entire goal of salaries and “teams” in my experience, is to ENSURE that high performers get diluted and averaged in with mediocre performers so the company can pretend the high performers don’t exist. This was my experience in (large co). I have seen situations where a single IC is dragging a division of 30 pe…

"Their boss looks down and sees Director managing 30 people and getting amazing result X, where X is 90% the effort of the one super star." This is interesting because it was my experience in school as well. In most group projects, 1 or 2 people would carry the rest of the group.

I admit I was sometimes carried. In creative work this is bound to happen. All people firing on all cylinders and coordinating well is a rarity in creative work. It might work in a kitchen or sailing boat though.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#29
post #5

Jobs talks about this in https://youtu.be/l4dCJJFuMsE . I wish more leaders understood this. I interpret his words that people who do, understand and care are more valuable than those who only focus on process and politics. Steve Jobs has great points again. I love to hear him talk about what really matters for success of great tech companies.

I feel like I'm experiencing this in a distant way at a small company I'm working at.

We're working at instituting some process, it's a good thing as we've been cowboying out code for a long time, it's not sustainable, it's hard on everyone for all the usual reasons when a small company begins to grow and there haven't been a lot of processes. Tech debt, weird code, poor code reviews (if any ... mostly none), what is testing?, what documentation?, everything is in a few people's heads, and so on.

Having said that, I'm working on a new feature with another programmer and asking questions about this new feature we're working on together. Some of the ideas behind it just don't jive, I don't believe this thing will do what the customer needs (possibly not at all)... and certainly not in the best possible way. Now we're on the same page about a few things, mostly that we don't have enough information, but the response is different.

The other programmer thinks that we just need a better and more detailed user story as per the processes we're trying to put in place. To them that's the start and end of it. However, even that won't be good enough to me. A "better" user story built out of the ideas we have so far is just as flawed, there are already issues with what we've been told. At worst this will end up re-written because it does nothing the customer needs, or it does it in a really awkward and wonky way.

The other programmers response is "well that's the fault of the person who wrote that user story" and they would seem to just rather we write it as requested and roll on.

Not entirely wrong as far as just the business process goes ... but I'd rather actually solve the problem, and talk to the customer, get the details, talk it out with all involved so we can construct something more flexible, re-usable, and ... works.

But there is that process, that "it's this group's responsibility, not ours" that is such an easy out, entirely how things could work "correctly", and also in this case a plan for failure.

Steve said the folks who care about the content are a pain in the butt to work with, and I've got a few dozen questions I need to hammer some folks with about this new feature... they're not going to like it (they thought they were done with this when they made the request), but the questions need to be asked to do it right.

Re: 27 years ago, Steve Jobs said the best employees focus on content, not process

#30
post #5

Jobs talks about this in https://youtu.be/l4dCJJFuMsE . I wish more leaders understood this. I interpret his words that people who do, understand and care are more valuable than those who only focus on process and politics. Steve Jobs has great points again. I love to hear him talk about what really matters for success of great tech companies.

Nobody else got to fail as much as Jobs and kept getting free passes though. I feel like he eventually got smart but he got very, very lucky first. We could all be Jobs level if we had the sandboxes he was gifted in the 1980s Rod Canion from Compaq was always a better CEO

Failure is the best way to learn.
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