Sony software updates breaks movie theater projectors

Post by AniseAbyss » Sun, Dec 31, 2023, 7:19 PM UTC

malux85 wrote: post #7

hypeatei wrote: post #5

Earlier quoted context omitted.

Meh, shit happens and maybe software rollback should be codified. Let the compensation be between the two parties involved (Sony and the customer) - similar to SLAs in the cloud.

There is an enormous power imbalance between Sony and the customer which will lead to abuse. They will filibuster and or beaurocrat-ize away any will to pursue lawsuits, or they will offer token trivial compensation (which doesn’t nearly reflect the actual lost income) Your “meh” apathy is what leads to the abuse of power by the larger parties

Post by 4death4 » Sun, Dec 31, 2023, 7:21 PM UTC

crazygringo wrote: post #9

mikequinlan wrote: post #4

Earlier quoted context omitted.

>hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware Wouldn't the license agreement that you agreed to when you installed the software specify any responsibilities of the vendor and define what recourse you might have? Why would government action be needed?

Because I have no negotiating power. Every license agreement says there's no recourse, so I can't pick one that does have it. There's a major free-market failure because there's no negotiation over the agreement. There's no representative for consumers pushing back. So that representative needs to be the government. This is the entire reason for consumer protection laws.

Post by malfist » Sun, Dec 31, 2023, 7:31 PM UTC

4death4 wrote: post #13

crazygringo wrote: post #9

Earlier quoted context omitted.

Because I have no negotiating power. Every license agreement says there's no recourse, so I can't pick one that does have it. There's a major free-market failure because there's no negotiation over the agreement. There's no representative for consumers pushing back. So that representative needs to be the government. This is the entire reason for consumer protection laws.

There is a negotiation over the agreement. If you don’t agree with an agreement, then buy a different product. Thats how all agreements work. It’s just not very fun to negotiate when there’s a large power imbalance.

Post by handoflixue » Sun, Dec 31, 2023, 7:32 PM UTC

hypeatei wrote: post #12

malux85 wrote: post #7

Earlier quoted context omitted.

There is an enormous power imbalance between Sony and the customer which will lead to abuse. They will filibuster and or beaurocrat-ize away any will to pursue lawsuits, or they will offer token trivial compensation (which doesn’t nearly reflect the actual lost income) Your “meh” apathy is what leads to the abuse of power by the larger parties

I just don't see the need for a law which turns a civil issue into a criminal one. There are already existing frameworks for this - contracts. If someone isn't comfortable with the terms, then they don't use Sony products. If your argument is that Sony is too big and has a monopoly on projectors - then antitrust laws exist.

Post by tantalor » Sun, Dec 31, 2023, 7:37 PM UTC

amelius wrote: post #6

crazygringo wrote: post #2

Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…

> In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware? Maybe there should be a law that says: 1. Upgrades may be performed but never behind the user's back. 2. In particular, the user determines exactly when an upgrade is performed. 3. The user may roll back any update at any time. 4…