AI is heralding a new era of enshittification. Was this a "Oops, we're sorry! Our mistake!" Or was it more a case of, "We're sorry we got caught!" I don't trust them.
The last time I tried ordering something from B&H Photo their inscrutable fraud prevention algorithms put a hold on shipping my order after they charged my card. No idea how much "AI" was involved, but I'm fairly confident it's either currently or in the future going to be more than "none at all." They tried calling me to verify, but calls from numbers not in my contact list go straight to voicemail because of all the phone spam I get. I called them back and talked to someone in their verification department, thinking that would be the end of it and the item I ordered would promptly be on its way.
Apparently that didn't work. A couple of days went by without it shipping, and then they tried calling me again. I canceled my order and let them know they'd permanently lost a customer.
Eventually someone from their customer service department reached out and said, "We can't tell you what the criteria is for triggering order verification," as if explaining that to me would somehow change my mind about doing business with them in the future. "Oh well yeah, your super-smart fraud prevention algorithms clearly make mistakes, and I'll happily just play phone tag with you for a week or so to get everything cleared up." Nope.
For this and many other reasons, I'm now buying everything I can at physical retail stores with cash, in part to help make sure it's still going to be possible to buy things in physical stores with cash in the future. I'm hoping it might yet be a while before real-life meatspace commerce is going to become thoroughly AI-enshittified.