I told the flight attendant "the WiFi isn't working"
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Re: I told the flight attendant "the WiFi isn't working"
#2I love that “internet reset” button
Re: I told the flight attendant "the WiFi isn't working"
#3I love that “internet reset” button
I don’t remember seeing a button on the internet when watching a documentary about an IT team that gave their manager the box that controls the internet. Only had a red led. This must be a new version of the internet.
Re: I told the flight attendant "the WiFi isn't working"
#4I love that “internet reset” button
I don’t remember seeing a button on the internet when watching a documentary about an IT team that gave their manager the box that controls the internet. Only had a red led. This must be a new version of the internet.
After it was dropped they had to do a v2
Re: I told the flight attendant "the WiFi isn't working"
#5I love that “internet reset” button
I don’t remember seeing a button on the internet when watching a documentary about an IT team that gave their manager the box that controls the internet. Only had a red led. This must be a new version of the internet.
I believe the “Button for the Internet” is the Browser - Internet Explorer.
Re: I told the flight attendant "the WiFi isn't working"
#6I love that “internet reset” button
I don’t remember seeing a button on the internet when watching a documentary about an IT team that gave their manager the box that controls the internet. Only had a red led. This must be a new version of the internet.
Are you sure you’re not thinking of The IT Crowd? https://youtu.be/iDbyYGrswtg
Re: I told the flight attendant "the WiFi isn't working"
#7I love that “internet reset” button
We laugh as IT experts.
But think about it from the end user perspective. Literally the most simple instruction; near fault proof. On an airplane that is thousands of feet from remote IT support (plus "costs").
The instruction to staff; problem with "the Internet"? - press the "Interest Reset" button.
Far better than "router restart", "renew DHCP leases" or "reboot IT"
Explicit, non ambiguous and without technobabble.
Brilliant.
Re: I told the flight attendant "the WiFi isn't working"
#8Earlier quoted context omitted.
I don’t remember seeing a button on the internet when watching a documentary about an IT team that gave their manager the box that controls the internet. Only had a red led. This must be a new version of the internet.
Are you sure you’re not thinking of The IT Crowd? https://youtu.be/iDbyYGrswtg
That’s it! That’s the documentary! Weird choice for a documentary to have the laugh track though.
Re: I told the flight attendant "the WiFi isn't working"
#9I love that “internet reset” button
From an end user perspective the better label would be "Fix internet"
Re: I told the flight attendant "the WiFi isn't working"
#10I love that “internet reset” button
We laugh as IT experts. But think about it from the end user perspective. Literally the most simple instruction; near fault proof. On an airplane that is thousands of feet from remote IT support (plus "costs"). The instruction to staff; problem with "the Internet"? - press the "Interest Reset" button. Far better than "router restart", "renew DHCP leases" or "reboot IT" Explicit, non ambiguous and without technobabble…
Honestly, that should be the mindset of IT experts in general. Any reset/reset should fix everything and bring the system to a known functional state before doing any work.
Obviously you don't want to have to restart to fix issues, but having that as a fallback (especially for issues you didn't predict during development) is great UX.