Good question! We couldn’t SSH in, which is too bad this would all be trivial. We had no direct access to the boxes, they were often behind firewalls. In fact that was the suggested placement for security reasons. They weren’t full servers, just little embedded things.
We had a little HTTP API that it was always talking to. It would call the API to send data back to us or just check in regularly, and we would return to it a little bit of status stuff like the current time to keep clocks in sync, and a list of which “commands” they need to run.
Mostly the commands were things like “your calibration data is out of data, pull an update“ or “a firmware update is available“.
But one of them let us run arbitrary shell commands. The system was very limited. I wasn’t a developer directly on the project but I think it was just our custom software plus busy box and a handful of other things our normal shell scripts used. I assume it had been added after some previous incident.
I believe the basic idea was that during troubleshooting you could tell a box to return the output of “cat /etc/resolv.conf” or something else that we hadn’t preplanned for without having to send someone into the field. But since it was only for small things like that it couldn’t return a full file.
Luckily one of the commands was either curl or wget. So we could send down “curl -whatever /log/path https://pastebin/upload” or whatever it was. I don’t remember if we signed up for a pastebin account so we knew where it would show up or if we had it return URL to us in the output of the curl command.
This suggestion was literally a joke. We were all beating our heads against the wall trying to help and someone just said “why don’t we just stick it on pastebin“ out of frustration, and the developer on the project realized we had what we needed to do that and it would work.