I got my pilot's license in the Bay Area and transited SFO's class bravo frequently. The region has one of the world's most complex airspaces (a B, two Cs, and a crap-ton of Ds), and SFO has a mind-boggling amount of traffic for an airport of its size. Based on my lived experience in that airspace, I think ATC did the best they could in a tough position, and I think that Lufthansa asking for special treatment is the…
I think that Lufthansa asking for special treatment is the asshole move Lufthansa’s rules shouldn’t have been a surprise to anybody here. The route isn’t new and operates on the edge of daylight much of the year. And IIRC, the FAA actually recommends foreign airlines adopt visual approach procedures at SFO, so … how does that make Lufthansa the assholes?
I am not 100% sure about the following but I think ATC instructions trumps company rules any day.