There's a follow up video to the one linked in the story that provides a lot more context missing in this piece. https://www.youtube.com/watch?v=4zHxdn8oz20 Basically, SFO normally does VFR parallel approaches at night. Approach sequences these approaches miles beforehand, so there can be a chain of 10-20 aircraft all sequenced to land before responsibility is even transferred to SFO's tower. The incident happened du…
They arrived in the area on time, and controllers had not allocated it a spot, which is why the pilot sounds a bit peeved when told there isn't a spot. When he asks for one and they tell him that they can't give an estimate, that's the second strike.
Strike three was telling him to fuck off ("what's your alternate, sir?")
Controllers pulled a power play to bully him for wanting an ILS approach that reduces airport traffic capacity (larger separation distances) and in the process created a risk compounding another risk (a fatigued long-distance flight crew.) This is how crashes happen. All because the airport and airlines want to shove more flights through the airport to make more money.
The sad thing is that they'll get away with it because we have a massive shortage of controllers right now (because they're underpaid and overworked. Thanks, Reagan.)