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Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

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201–210 of 692 posts

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#201
post #194

Earlier quoted context omitted.

> taking advantage No. 100% wrong. If you advertise and sell "unlimited" then you should deliver unlimited. If you don't build in acceptable use limits into the contract, then that's your fault, not the customer's.

OT, but this is why I am skeptical of Cloudflare right now. Am I right to be concerned?

you're only skeptical of CF now? They've been garbage for years in terms of service and support

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#202
post #48
post #26

1) Physical Media that YOU physically own & control. 2) Off-Site Backups Regardless of the threat, whether it is just bad media, house fire, ordinary thieves, or the FBI, relying on some cloud service as your only backup is a plan to fail. If it is a threat if someone reads the backups, encrypt. Sure, as a supplemental convenience, use Google or something. But as the only backup of your life's work? I feel really bad…

He had backups. The FBI took them from multiple locations

I didn't see that, but if so, then clearly more steps (i.e., more locations, hidden) were needed in that risk scenario. Plus, he had 60 days, then 7 days notice form Google.

I'm not saying I don't feel bad for the guy, but can you really say that it was smart to rely on even a paid Google account, considering how often Google randomly drop entire product lines, or nuke individual accounts for random reasons with zero recourse (e.g., the screw-up of a 7-year-old kid described in the same article)?

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#203
post #24

People really need to understand that Google is a garbage company that can't be relied on for anything. I've spent years as a consultant, and several more in the startup world, and I'd rather host all my content in us-east-1 than rely on google. * I've had customers get their cloud accounts shut down for a literal three cent billing error, * I've seen people who use Google for advertising pay thousands of dollars and…

> company that can't be relied on for anything

Any cloud service can't be relied on for anything. There is no law for mandatory backing up cloud content and no guarantees your data will not be lost. Buy HDDs while they still are available and do the back up yourself.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#204
post #183
post #24

People really need to understand that Google is a garbage company that can't be relied on for anything. I've spent years as a consultant, and several more in the startup world, and I'd rather host all my content in us-east-1 than rely on google. * I've had customers get their cloud accounts shut down for a literal three cent billing error, * I've seen people who use Google for advertising pay thousands of dollars and…

> People really need to understand that Google is a garbage company that can't be relied on for anything. Normally the response to this is, yes, it sucks, but you're not paying Google to host your data. However, it looks like this journalist did pay Google to host his data. So this immediately puts it in a worse category.

> Normally the response to this is, yes, it sucks, but you're not paying Google to host your data.

You are not paying the competition either; so you somewhat paying Google. It's not a direct payment but indirect support

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#205

Earlier quoted context omitted.

This is like getting kicked out of McDonalds for ordering a small order of french fries and instead eating 400 ketchup packets. Things are free when people don't abuse it. Just be normal. Jesus.

>Things are free when people don't abuse it. Just be normal. Jesus. Well, no, things are free until they stop being free. Who gets to decide what "normal" means.

Life would be miserable if every restaurant had to parcel out individual sugar packets just because 1/100 people decided to abuse it and take them all home.

Why do you want everything to be financialized? The world works better when people can use small conveniences non-abusively.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#206

Earlier quoted context omitted.

This is all reasonable but you missed the bit where they gave him only seven days' notice.

To download that in seven days would require something like 3gbit/s I somehow doubt google drive would even support that level of egress.

it happily chugs along at 1gbit for me, that's the max I can test.

I'd be surprised if it doesnt support it. Its google after all. Despite their shitty customer support, their engineers dont mess around

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#207
post #70
post #37

Earlier quoted context omitted.

Yeah, say all you want about AWS pricing, but damn if Amazon doesn't go out of their way to support things for a very long time.

Not only that but they actually provide real support. I once complained on Twitter that I was having trouble with an EKS issue, and the product manager for EKS reached out to me directly, put me in contact with one of their engineers, and then they discovered an issue and rolled out a fix for it that day. In a separate incident, I couldn't get GCP to read the verification data for a domain from their webmaster tools…

>It's embedded deeply in Google's culture that they not only don't provide support, but they'll insult and gaslight the people asking for it.

Also to the users of their open source software, as many people who used Tensorflow 1.x can attest to.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#208
I don’t understand how tech companies aren’t being sued for reneging on their promises, it seems like an announcement like “unlimited storage forever” is a unilateral contract that has been broken.

If someone puts up a reward sign for a lost dog and a stranger finds and returns your dog, you can’t just say “actually the terms have changed”.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#209

The actual headline is slightly less inflammatory: "Google Promises Unlimited Cloud Storage; Then Cancels Plan; Then Tells Journalist His Life’s Work Will Be Deleted Without Enough Time To Transfer The Data" The facts of the article are even less inflammatory. The journalist uploaded 237.22 TB of video to his google drive when the "unlimited" plan existed. When google phased out the unlimited plan, he's not paying fo…

[deleted]

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#210
post #174

Earlier quoted context omitted.

Because he stopped paying for the service of unlimited storage for this month (as that service was no longer offered), didn't migrate the data to somebody offering a better deal, and expected for it to be retained indefinitely?

>didn't migrate the data to somebody offering a better deal Why would this be considered? What if he didn't want to migrate 200+ TB of data and just decided to stay where he's at, continuing to pay Google a lot of money? >expected for it to be retained indefinitely? For as long as he pays for the service, right?

As per the article, he hasn't been paying for the service for like six months.

And he was never paying "a lot of money" for this. He was paying like 1% the going rate, and for every month that he paid that he did get the promised unlimited storage.

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