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Amazon Has an Honesty Issue

bentasker.co.uk

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Re: Amazon Has an Honesty Issue

#51

Post by anonymouskimmer »

> On the day, I was full of righteous indignation and ideally wanted the driver to be nailed to the nearest wall

The guy keeps on making this out to be the driver's fault, when only circumstantial evidence points to that. Everytime he was mentioning reasons to think it was the driver I, as a person who has worked in shipping and delivery as a hoi polloi, thought of reasonable reasons why the driver would act that way.

- The driver probably isn't even there when his van is loaded, so easy for a package handler to swap things out.

- A package with mandatory code instructions may have been in another part of the van, and could have been missed the first go-around by a busy driver. (edit: assuming it wasn't loaded into another van entirely.)

- Online tracking being off happens all of the time.

Re: Amazon Has an Honesty Issue

#53

Post by wahnfrieden »

shepherdjerred wrote: post #36
johngossman wrote: post #16

Fwiw...this reminded me I had a package ($90) not show up this week. I used their completely automated system and got refunded in 5 minutes. Message even says "if you find the package you can keep it." I think you need a lot of examples to draw any conclusions and self-reporting is going to be almost entirely negative experiences.

I'll share my anecdote: a few weeks ago I ordered hooks for hanging up lights ($25). The package was marked as delivered, but nowhere to be seen. I don't have a problem with package theft, so my guess is that it was delivered to the wrong address or something. I went to Amazon's site and tried to report the issue, but, at least for that item, there was no automated way to report a package as "not delivered".

It’s there they just trick you. Don’t go looking for the option starting from your order details. Instead start from the general support chat and say the automated response didn’t help you and you need more help.

Re: Amazon Has an Honesty Issue

#54

Post by anonymouskimmer »

RajT88 wrote: post #44

Buying stealable big ticket stuff like this on Amazon is something I just realized I have never done. I haven't had issues with Amazon drivers stealing my packages, but I sure as hell have gone through issues with my fucking neighbors stealing my packages. Apartment living is hell. /rant Game consoles and guitars I generally buy in person. Sure, there's corner cases, like buying used (generally retro) consoles on eBa…

The Amazon delivery driver doesn't know it's a game console either, as it was in a regular brown box. The driver just knew it required a special code prior to delivery. The only Amazon people who know it's a console are those responsible for packing it.

Re: Amazon Has an Honesty Issue

#55

Post by dingusdew »

THENATHE wrote: post #30
iamcalledrob wrote: post #17

Amazon (US) has really gone downhill in the past ~5 years. I signed up for Prime a over decade ago because of the reliable 2 day shipping. It worked pretty much as described. It was great. Shipping is no longer 2 days on most items - "Prime" shipping can now take 7 days. Amazon advertise same or next day shipping, but it's really only for big ticket, occasional purchase items. Most everyday purchases now take 3-7 day…

I literally never experience this issue. Except for a couple of actually lost packages, my prime has had EVERY package come in 2 days or less except holidays. I live in a 250k town tho, so I am not sure if there is some level of size that plays into it. Perhaps I am the perfect size to have enough infrastructure to get reliable deliveries, but small enough that I don't have to worry about all that comes with a massiv…

[dead]

Re: Amazon Has an Honesty Issue

#56

Post by blibble »

amazon has become total unadulterated garbage

I ordered a present last year, it was "delivered" to the side of my house when I was out

I found it a few days later, completely ruined by the winter weather

I explained to what they call customer service that their delivery had ruined it, they said send it back, which I did

few days later they're blaming me for returning damaged goods and trying to charge me for the damage

I contacted jeff@ too and the "executive support" were just as bad as the idiots on the website

I had an account for 20 years, now closed and I now happily pay more not to use amazon

Re: Amazon Has an Honesty Issue

#57

Post by adamckay »

codetrotter wrote: post #13
RecycledEle wrote: post #5

Someone stole am Xbox. I'm not sure it's Amazon.

I think it’s about high time that Amazon disrupts the “leave it on the porch” method. Too many packages are stolen by thieves. And I mean, they’ve already started to some extend to deal with it. There are many cities I’ve been to that has Amazon delivery boxes where you can pick up your stuff. I think that when drones get powerful enough, and regulation allows it, Amazon will adopt drone delivery everywhere. You get…

Doesn't matter in this case.

An Xbox was ordered that's classed as a "high value" item so requires a OTP being given to the driver to release the package.

The package was hand delivered to the customer when the customer provided the OTP, but it turns out the contents of the package were swapped out with junk.

Re: Amazon Has an Honesty Issue

#58

Post by blagie »

rutierut wrote: post #15

I cannot think of a _single_ low-margin global corporation that can get away with it that hasn’t made the trade-off where they accept some of their customers will be treated horribly in order to save _a lot_ of money. I’ve currently got a DHL package in limbo that’s worth about the same and the main function of their customer service department seems to be to indicate that trying to consume customer service resources…

I don't think this saves Amazon money. They have a huge problem with internal, for lack of a better word, corruptions.

* Packing people who don't care if high-value items are broken

* Delivery people who fake deliveries and steal

* Co-mingling of fake items with sellers

... and so on.

Because the delivery person wasn't investigated, they'll steal again and again, and that will spread to others in Amazon culture. Good companies do investigate issues like this one, and keep the business clean. Once a culture of theft creeps in, it's a lot harder to fix, and it oozes $$$ at a crazy rate.

This costs them a massive amount of money. My guess is there is no one in the corporate hierarchy who cares enough about their employer to fix it (everyone I've met who works for Amazon is a disgruntled employee).

There is a slight bit of short-term savings, but around two years back, I stopped ordering anything from Amazon which might be subject to fraud or safety issues (e.g. high-cost items, food, medicine, SD cards, SSDs, brand-name clothing items, etc.). This year, I cancelled Prime. There's just too much fraud going on.

I can't imagine Amazon is saving money when XBoxes and similar items get stolen, and I can't imagine long-term success if they're bleeding customers and brand value.

If AWS wasn't tied to the retail division, I'd be shorting Amazon retail right now.

Re: Amazon Has an Honesty Issue

#59

Post by PaulDavisThe1st »

iamcalledrob wrote: post #17

Amazon (US) has really gone downhill in the past ~5 years. I signed up for Prime a over decade ago because of the reliable 2 day shipping. It worked pretty much as described. It was great. Shipping is no longer 2 days on most items - "Prime" shipping can now take 7 days. Amazon advertise same or next day shipping, but it's really only for big ticket, occasional purchase items. Most everyday purchases now take 3-7 day…

I live in rural new mexico. When we moved here 5 years ago, even the most available item shipped using Prime would take 3-5 days to arrive (and more typically 5). Over the last year, that has shifted to the point where some items arrive next day and nothing takes more than 2 days.

I would not generalize from my experience. I would suggest that you do not generalize from yours.

Re: Amazon Has an Honesty Issue

#60

Post by blagie »

blibble wrote: post #56

amazon has become total unadulterated garbage I ordered a present last year, it was "delivered" to the side of my house when I was out I found it a few days later, completely ruined by the winter weather I explained to what they call customer service that their delivery had ruined it, they said send it back, which I did few days later they're blaming me for returning damaged goods and trying to charge me for the dama…

You pay less. I did the math on other sellers versus Amazon, factoring in cost of dealing with fraud@Amazon. Paying a little bit more sticker is much cheaper than getting cheated once in a while.
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