Live data from Hacker News

Toxic comments are associated with reduced volunteer activity on Wikipedia

academic.oup.com

141–150 of 363 posts

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#141

Earlier quoted context omitted.

Reminds me of my experience with Stackoverflow. I tried to solve a very specific problem with Windows installers. I only got some responses from oldtimers that basically said “why would you do such a thing?”and similar. It felt extremely unwelcoming. It’s ok to not answer but why be so dismissive? I guess the only questions they like are things like “how do I calculate 2+2 in python?”. Anything more complicated is no…

I think StackOverflow is a good example of a site where cultural norms have become a life-threatening issue. The site has experienced a sharp drop in search traffic and yet people still say it's unfriendly all the time. Fixing that perception should be a top priority.

In the rare occasion I'm desperate enough to ask a question, I dread seeing the red inbox notification. I think I've abandoned the last three questions I asked because I couldn't stomach facing the drama I expected.

The cultural norms of internet forums should never have been allowed to take root on a Q&A site. There is nothing "professional" (or even helpful) about answering questions with out-of-scope proscriptions.

Your plumber doesn't show up asking why you want your toilet fixed, nor does he tell you your house is messy, give you dietary advice and passive-aggressively insinuate you need to fix your roof. SO responders are mini-spouse syndrome incarnate.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#142
post #60

Here's how they define toxicity (only clearly described in their "Supplementary material"): https://oup.silverchair-cdn.com/oup/backfile/Content_public/... Honestly, that's probably the most "measurable" kind of toxicity, but Wikipedia has a much bigger problem with toxicity than that. The whole place is infused with passive-aggression (by policy) and toxic double-standards. IMHO, you have to be deeply weird to be a…

And yet it's one of the crowning achievements of the entire Internet, and a contender for one of the most important written works of the last century. This is always the challenge trying to dismiss Wikipedia: something they're doing is working, not just well, but well on a level that is virtually unprecedented.

[deleted]

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#143
I would agree with the premise that there's reduced number of editors. I would agree wikipedia should try to figure out why.

It's not immediately obvious to me, from OP, who are leaving but I have a pretty strong understanding who.

It's also quite impossible to survey the people who left. When you survey those who remain, you're getting the complete incorrect cohort.

>automated toxicity detection

They never really define what is a toxic comment. Their sources seem to suggest the gender gap, task related disagreements, harassment survey from 2015, and something about arabic wikipedia.

All the while there are clear rules against things like personal attacks. So you have to kind of find rather subjective examples and you somehow automated it? That seems frought with inaccuracy. Yet they seem to find some correlation? Oh wait they don't provide those numbers. I bet it's pretty bad for them to hide them. Perhaps it's my mistake and I failed to find them.

>voluntary opt-in survey of the 3,845 Wikipedians conducted in 2015

All data prior to the actual problem occuring will be a red herring at best. Again, wrong cohort. This is like surveying non-cancer patients and making conclusions about cancer patients.

>The automatic detection of offensive language in online communities has been an active area of research since at least 2010

Offensiveness is subjective and clearly 2010 is too early of data.

What I see from this study, is cherry picked data from at least ~7 years ago. Why are they even doing this? Are they trying their best to find an explanation while being intentionally blind to the problem?

I'll just throw down. How about the better explanation? Wikipedia became biased and can't really be trusted anymore? Why contribute to something because has become a political tool?

I could point at John Stossel's work on showing wikipedia's bias. I could offer wikipedia cofounder Larry Sanger's blog on wikipedia's bias. There has even been countless live examples where influencers modify wikipedia for greater truth. Provable on live video that the facts were incorrect. They then edit wikipedia and then it's near instantly reversed.

How about wikipedia's own curated 'reliable sources' which reads like a they only accept sources with only 1 type source; a particular establishment left wing viewpoint.

https://www.wired.com/story/why-wikipedia-decided-to-stop-ca...

Whether or not fox news is reliable, it's not, it was practically the only source from a differing viewpoint. They purged all the rest.

Why is the reduced numbers of editors? People left wikipedia because it's not reliable and trustworthy anymore. People aren't leaving because someone on the internet hurt their feelings.

Wikipedia is absolutely free to continue in this path, but they will be in decline for doing so.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#144
post #60

Here's how they define toxicity (only clearly described in their "Supplementary material"): https://oup.silverchair-cdn.com/oup/backfile/Content_public/... Honestly, that's probably the most "measurable" kind of toxicity, but Wikipedia has a much bigger problem with toxicity than that. The whole place is infused with passive-aggression (by policy) and toxic double-standards. IMHO, you have to be deeply weird to be a…

To some degree you see this pattern repeated over and over anytime you have an organization gain any sort of longevity.

A culture develops to create a power structure that favors those who have devoted a large portion of their personal identity to the success of the organization. This culture serves as a moat against anyone who would integrate themselves within the organization and attempt drastic changes that would disrupt the existing power balance or pose an existential threat to the organization.

As time passes, more layers get added in response to various perceived attempts to subvert the organization until a critical mass is reached in which the organization suffers from a brain drain (via retirement, loss of interest, etc.) with the barriers too high and rewards too meager for new(er) qualified individuals to consider filling the void. The organization then continues forward in a zombie-like state until it either fails or becomes irrelevant.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#145
post #48

I have been making small contributions for fifteen or so years. I don’t much feel like doing it anymore after a spurt of bad interactions. About a year ago I created a Wikipedia page for a TV personality and author I enjoy. Spent literal hours on it collecting citations and what have you. Within a couple hours the page was deleted for not being noteworthy. He had his own TV show, has multiple published books and a po…

> Spent literal hours on it collecting citations and what have you. Within a couple hours the page was deleted

> No chance to explain. No chance to reword. Just gone completely

I've had the same experience. It requires too little effort to dump other people's contributions. I don't understand the super users' motivations in cases like this.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#146

Earlier quoted context omitted.

Fixing the unfriendly perception is why stack overflow is dead. Signal to noise for professionals is now close to zero. Maybe it's friendlier, but it's also no longer worth visiting other than the historical record.

From my last 5 stack overflow questions, 3 were some mod closing the question with a rationale that’s ridiculous. Most questions are now answered in the comments instead of being written as an answer below the question and I assume this is because people have had bad experiences with gate keeper mods when writing answers. I have reasonably high karma. I don’t think quality deteriorated due to some attempts to make th…

I (used to) answer questions in comments. It became too discouraging to post an answer that took 20 minutes to write and get immediately downvoted because someone disagrees with any single part of it (or they're trying to promote their own answer by suppressing everyone else's).

Comments can't be downvoted. MetaFilter had the right of it.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#147
post #28

Earlier quoted context omitted.

> There's regular users and then there's "Extended confirmed users" (...) The accusation isn't directed at users with specific role-oriented permissions. The accusation is directed at editors. Everyone in wikipedia is an editor. Even users who haven't logged in, or have an account at all. It's a nonsense claim, particularly when we take into account that the whole concept of a wiki is that everyone in the world is an…

I think you're being a bit pedantic. There are people who rarely make edits on Wikipedia, and then there are people who do it all the time and participate in the wider culture/community/bureaucracy of Wikipedia. I believe the original comment was talking about people who regularly edit Wikipedia articles.

> I think you're being a bit pedantic.

I'm not. I'm pointing out the absurdity of complaining that in Wikipedia you have editors editing.

> There are people who rarely make edits on Wikipedia (...)

It really doesn't matter. Wikipedia allows them to edit anything as they please, even if they choose not to.

Again, the whole point of a wiki is that everyone is an editor. The very definition of a wiki is that "a website or database developed collaboratively by a community of users, allowing any user to add and edit content."

I stress "allowing any user to add and edit content."

Any user.

Do you see what I mean?

> I believe the original comment was talking about people who regularly edit Wikipedia articles.

Again, the original comment makes no sense because everyone is an editor. You cannot add a contribution without editing it. You cannot revert a change without editing it. Any operation on an article represents an edit. Anyone can edit articles on wikipedia. Everyone is an editor, even those without user accounts. Don't you understand that the original comment makes no sense, knowing what a wiki is?

https://en.wikipedia.org/wiki/Wiki

Adding to this, the original comment tries to refer to "Editor" as if it's somekind of authority figure which is somehow victimizing him for editing content they added. Yet, isn't that the whole concept of a wiki, that anyone is free to edit anything they see fit? Do you understand the absurdity of that comment?

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#148
post #145
post #48

I have been making small contributions for fifteen or so years. I don’t much feel like doing it anymore after a spurt of bad interactions. About a year ago I created a Wikipedia page for a TV personality and author I enjoy. Spent literal hours on it collecting citations and what have you. Within a couple hours the page was deleted for not being noteworthy. He had his own TV show, has multiple published books and a po…

> Spent literal hours on it collecting citations and what have you. Within a couple hours the page was deleted > No chance to explain. No chance to reword. Just gone completely I've had the same experience. It requires too little effort to dump other people's contributions. I don't understand the super users' motivations in cases like this.

I don't understand the lack of respect towards other people's obvious efforts. Probably has a psychological side to it.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#149
post #93

After an editor, who has edited millions of pages and seems to be a jack-of-all-trades, unjustifiably rejects your contribution on a topic where you have dozens of scientific articles published, the only conclusion is that the system is flawed. There's a need for a fundamental change in approach, probably to a system where censorship exists only in cases of clearly illegal content, and various opinions are allowed to…

Wikipedia policy specifically says to not reference primary sources (e.g. published, peer-reviewed journal articles). Only secondary sources such as news articles referencing the papers. This is probably why your contributions are being rejected.

I haven't read the specific justification for this policy, but a couple of reasons is that it allows two rounds of review of the information prior to incorporation into Wikipedia, and that journal articles are typically more technical and thus more difficult for general Wikipedia editors to understand when checking whether the sources back up the claims in the Wikipedia article.

Re: Toxic comments are associated with reduced volunteer activity on Wikipedia

#150
post #22

"Toxic" would not be the thing I'd start with. I'd start with "being told no for the first time", which might or not have an overlap with toxicity. But I think it's much more likely that someone will start making edits, only get uninterested comments or bot engagements, keep editing, then at some point someone reverts the edits - tells them no, and so they stop. Potentially this scenario even catches situations like:…

my son created an account and tried to add a page for his middle-school, only to have the page deleted and told it's not notable enough to have a page. after that my son hasn't tried editing Wikipedia.

Similar here. I corrected some statistics on a page for a vehicle. I had multiple different years of the owner and service manuals in had to verify these facts and able to source them. Nope, some overlord of the page just kept reverting it with no recourse. I never bother to try editing again. It is not worth my time to deal with that.
Post reply on HN