This seems a bit to be a - water is wet article. I think the more interesting question is what is the impact of these volunteers leaving. Are the toxic comments directed at people who tend to get in the middle of flamewars, or are they innocents? Do these people do good work? Or are they just annoying people until someone snaps at them in a fit of toxity?
I’ve been looking into this from before the term trust and safety existed.
It’s THAT bad. Most of our data is behind platform walls.
That water is wet is state of the art.