Booking.com users angry at firm's response to hacks

#1

Post by belter » Mon, Dec 04, 2023, 5:56 PM UTC

Booking.com users angry at firm's response to hacks
bbc.com

Re: Booking.com users angry at firm's response to hacks

#2

Post by kaibee » Mon, Dec 04, 2023, 6:12 PM UTC

I haven't seen what the website(s) the scammers sent the users to looks like, but this is the kind of thing I could even see myself falling for, specifically because its a level of jank that would not be surprising from the industry.

Re: Booking.com users angry at firm's response to hacks

#3

Post by ghostpepper » Mon, Dec 04, 2023, 6:20 PM UTC

Unless they stop using the service then the company won't care that they're angry.

What alternatives are people using?

Re: Booking.com users angry at firm's response to hacks

#4

Post by callalex » Mon, Dec 04, 2023, 6:29 PM UTC

ghostpepper wrote: post #3

Unless they stop using the service then the company won't care that they're angry. What alternatives are people using?

Calling hotels on the phone. When I suggest it to my 30-something peers they look at me like I have two heads though.

Re: Booking.com users angry at firm's response to hacks

#5

Post by kxrm » Mon, Dec 04, 2023, 6:29 PM UTC

ghostpepper wrote: post #3

Unless they stop using the service then the company won't care that they're angry. What alternatives are people using?

You really should just book direct. You'll often be treated better and will have better recourse on-site when things go wrong.

Re: Booking.com users angry at firm's response to hacks

#6

Post by wombat-man » Mon, Dec 04, 2023, 6:30 PM UTC

ghostpepper wrote: post #3

Unless they stop using the service then the company won't care that they're angry. What alternatives are people using?

I prefer hotels, and dislike how booking mixes in airbnb type places. I've been using google maps to find hotels and then just book directly with them.

Re: Booking.com users angry at firm's response to hacks

#7

Post by eric-hu » Mon, Dec 04, 2023, 6:32 PM UTC

callalex wrote: post #4

ghostpepper wrote: post #3

Unless they stop using the service then the company won't care that they're angry. What alternatives are people using?

Calling hotels on the phone. When I suggest it to my 30-something peers they look at me like I have two heads though.

Do you first search online for the one you want to stay at?

Re: Booking.com users angry at firm's response to hacks

#8

Post by arecurrence » Mon, Dec 04, 2023, 6:33 PM UTC

Is this not fraud? Why have users not been able to recoup their funds?

Re: Booking.com users angry at firm's response to hacks

#9

Post by callalex » Mon, Dec 04, 2023, 6:35 PM UTC

eric-hu wrote: post #7

callalex wrote: post #4

Earlier quoted context omitted.

Calling hotels on the phone. When I suggest it to my 30-something peers they look at me like I have two heads though.

Do you first search online for the one you want to stay at?

Yes, I do a map search.

Re: Booking.com users angry at firm's response to hacks

#10

Post by daveoc64 » Mon, Dec 04, 2023, 6:36 PM UTC

arecurrence wrote: post #8

Is this not fraud? Why have users not been able to recoup their funds?

They may be able to get a refund from their bank, but this may depend on their bank's policy and how negligent the customer was.

They will have gone through security on their bank's app or website, which will have warned them about common scams like this and told them to check that what they are doing is legitimate.

https://www.psr.org.uk/our-work/app-scams/

I am assuming this is an "Approved Push Payment" scam where people are transferring money from their bank account directly to the fraudster, rather than by using a credit or debit card. If the payments were by card then a chargeback should be easy to file.