Earlier quoted context omitted.
That's what I used to think. Then you read horror stories of people being lifetime banned by a Cloud provider with robot-only support. Also, do you really want all your personal documents and stuff accessible on your phone to anybody who grabs it while you walk around with it unlocked on a call? Yes you might be using some security locks on folders but are you 100% sure you didn't miss any path to anything interestin…
> people being lifetime banned by a Cloud provider with robot-only support Just don't use GCP then? Every time I've worked with Amazon (from 5 person companies to 2k+ global corps) it's been extremely easy to contact an actual human with very minimal costs. Currently we have 3 AWS people on a Slack channel and we can ask questions from them at any time, they've even given suggestions on how to optimise costs and have…
For me, I've always had a point-person inside google I can ask, and I'm not a big customer or anything.
However AWS has always been either sales guys who very much did not give a solitary shit about me or robot support. FWIW I'm based in Scandinavia so I wonder if it's a geographic thing.
However one thing is absolutely certain: you are giving up control. After that it's just about trust. As we know about trust: it's exceedingly fragile and difficult to cultivate. One wrong move and you'll realise how powerless you were the whole time, and that's a gut-wrenching feeling.