Business isn’t more important than anything. There are multiple users, sometimes with competing interests; you can’t be everywhere and everything, so you have to prioritize. Going after more profitable users or users that align with some long-term strategy could be seen as “good for the business,” but really the goal is to serve the users (it might just take a couple extra steps).
When the internal politics get confused to the point that people are making decisions just to further the interests of the business without figuring out how it leads to user happiness, the organization has become poisonous. It shouldn’t exist anymore. It might lurch on in a zombie state for quite some time. But it is on the decline, and all the good people will leave.