Earlier quoted context omitted.
As much as I'm sure people on OpenAI are good, they're focused on the research and math of the thing, but lack in Ops experience (though to be honest I think Azure API was flaky yesterday)
Considering the complexities involved and the outrageous amount of MAUs OpenAI has on their platform and yet them north of 99.8% uptime (ok, November was worse with 99,20%), saying they lack Ops experience is ludicrous.
But compared to FB, MS, Google etc they are probably still behind (both in infrastructure and maturity)