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Google Drive misplaces months' worth of customer data

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Re: Google Drive misplaces months' worth of customer data

#271
post #10

I recently set up rclone to do nightly backups of my entire OneDrive to Dropbox, I feel pretty safe with this in terms of reliability, I find it unlikely that both services will catastrophically fail like this at the same time. Would recommend rclone to anyone, it has worked pretty consistently so far.

Dropbox constantly scans your data and can easily block your whole account permanently. It's hard to recommend it unless you encrypt your data.

yeah, cryptomator is the way to go for dropbox for windows in my experience at least for a FOSS solution (all the others I've tried were comparatively flakey though less memory intensive...)

Re: Google Drive misplaces months' worth of customer data

#272
post #10

I recently set up rclone to do nightly backups of my entire OneDrive to Dropbox, I feel pretty safe with this in terms of reliability, I find it unlikely that both services will catastrophically fail like this at the same time. Would recommend rclone to anyone, it has worked pretty consistently so far.

"I recently set up rclone to do nightly backups of my entire OneDrive to Dropbox ..."

I hope it is interesting / useful for you to learn that you can maintain a workflow like this without ever installing rclone.

rclone is already built into the rsync.net platform so you can use it to orchestrate transfers like the one you describe:

  ssh user@rsync.net rclone sync s3:bucket dropbox:whatever
... using only ssh.

Re: Google Drive misplaces months' worth of customer data

#273
post #31

Earlier quoted context omitted.

do you have a link to the legal decisions that confirm this is the case and establish what rights the customer actually has in this relationship? What rights do the contracts that a paid customer signs with Google say they have over the data? From what I see in the free terms of service: "You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.…

> You have the rights to your data, but there doesn't seem to be any stated obligation for Google to keep that data or make it accessible to you. On a paid account, clearly that's part of the contracted service being provided. There is absolutely an obligation to provide the service you took payment for. But no, in general in our society, gratis products aren't required to carry warranties, for obvious reasons (no on…

>On a paid account, clearly that's part of the contracted service being provided. There is absolutely an obligation to provide the service you took payment for.

yeah, unless there is a statement sort of like "We reserve the right to terminate accounts in the case of violation of terms of service as determined by our automated systems"

in which case you would need to go to court and get a determination that clearly that is wrong and they can't do that, in general in American society that's how things work.

Re: Google Drive misplaces months' worth of customer data

#274
post #195

Anecdotal, but with Google Photos, I've observed data loss to the point where I no longer trust the service with anything valuable. Photos I know I've taken are missing. There are periods of time when I walked around a city 10+ years ago taking a large volume of photos, like when I first moved to Seattle. Going back to that window of time in Google Photos, I only have a handful of photos from that walk. There are als…

This has been happening to me across all google products. Emails - random emails are just gone. Sometimes I can see evidence of them from body of replies. Maps - I am a HUGE user of maps, starring thousands of places as I planned travel over the years. Randomly 1-50% of my stars just won't be there. Sometimes they come back. Photos - same issue as OP in this thread, random clusters of photos (mostly 10+ year old ones…

I have the same with starred places on google maps. Sometimes they're there, other times they're MIA. Super annoying.

Re: Google Drive misplaces months' worth of customer data

#275
post #31

Earlier quoted context omitted.

> You have the rights to your data, but there doesn't seem to be any stated obligation for Google to keep that data or make it accessible to you. On a paid account, clearly that's part of the contracted service being provided. There is absolutely an obligation to provide the service you took payment for. But no, in general in our society, gratis products aren't required to carry warranties, for obvious reasons (no on…

>On a paid account, clearly that's part of the contracted service being provided. There is absolutely an obligation to provide the service you took payment for. yeah, unless there is a statement sort of like "We reserve the right to terminate accounts in the case of violation of terms of service as determined by our automated systems" in which case you would need to go to court and get a determination that clearly th…

That seems like a digression, though, since obviously none of these putative Drive customers reporting being notified of a TOS violation. I didn't say "service providers must provide service under all circumstances", I just said they had to follow their contracts, which demand provision of service under whatever terms the parties agreed on.

Re: Google Drive misplaces months' worth of customer data

#276
post #39
post #23

Earlier quoted context omitted.

This happens with Apple iCloud as well. Staff member had their iCloud photo collection locked because of this. Was able to regain access but I would definitely caution anyone storing all family photos online without another backup option.

According to NCMEC Apple does not do any proactive scanning of photos. > Last year, while Meta’s Facebook and Instagram submitted a combined 26 million reports, Google 2 million, and TikTok nearly 300,000, Apple submitted 234. The year before that: 160. > Apple isn’t a social media company, so this is hardly a direct comparison. That said, WhatsApp, which is end-to-end encrypted, scans unencrypted content such as pro…

I'd venture to say Apple probably has a "less false positives" policy than the others. I can't say whether or not they do or do not scan, but if they review incidents with humans and not automated this could be why. They probably know flagging / disabling / reporting accounts incorrectly has a high cost on user satisfaction.

Re: Google Drive misplaces months' worth of customer data

#277

This is a royal fuck up. Anyone using any g cloud service better be suspect when using their services. Amazing how some folks can't get a job at google if they can't invert a binary tree. Perhaps hire folks with relevant skills rather than folks who can solve 2 leetcode mediums in under 45 mins?

This comment smells very much like you think you are The One. Or that The One is out there somewhere [1]. Bugs happen and this is a serious failure that Google needs to fix. But the idea that incompetents are doing the development or that Google hires puzzle solvers over technical talent is just not true. 1. https://rachelbythebay.com/w/2018/12/21/env/

> ...that Google hires puzzle solvers over technical talent is just not true.

Yeah, they do: https://twitter.com/mxcl/status/608682016205344768?lang=en

Re: Google Drive misplaces months' worth of customer data

#278

Earlier quoted context omitted.

This comment smells very much like you think you are The One. Or that The One is out there somewhere [1]. Bugs happen and this is a serious failure that Google needs to fix. But the idea that incompetents are doing the development or that Google hires puzzle solvers over technical talent is just not true. 1. https://rachelbythebay.com/w/2018/12/21/env/

> ...that Google hires puzzle solvers over technical talent is just not true. Yeah, they do: https://twitter.com/mxcl/status/608682016205344768?lang=en

I’m quite familiar with that story. Google doesn’t disclose to candidates why they were rejected. I didn’t interview him so have no insights, but ability to get along with others still matters. But even if he was rejected for the reasons he thinks he was, one story does not reveal how the tens of thousands of interviews Google conducts each year actually go and how hiring decisions are made.

I have been a part of hundreds of hiring decisions at Google, and there is much to hate about the process. But leetcode over qualifications is not one of them.

Re: Google Drive misplaces months' worth of customer data

#279

Earlier quoted context omitted.

> ...that Google hires puzzle solvers over technical talent is just not true. Yeah, they do: https://twitter.com/mxcl/status/608682016205344768?lang=en

I’m quite familiar with that story. Google doesn’t disclose to candidates why they were rejected. I didn’t interview him so have no insights, but ability to get along with others still matters. But even if he was rejected for the reasons he thinks he was, one story does not reveal how the tens of thousands of interviews Google conducts each year actually go and how hiring decisions are made. I have been a part of hun…

> ...there is much to hate about the process.

That's a signal that's trying to tell you something.

> But leetcode over qualifications is not one of them.

A lot of people hate leetcode and the state of interviews at tech companies (17k people liked that tweet), but it looks like you do not.

Tech is probably the only field where you have to study unrelated subject matter than the job you actually end up doing.

> I have been a part of hundreds of hiring decisions at Google

I am curious - I heard that Google is getting rid of its team matching process[1] :

> The rationale is current system outputs a lot of false positive and false negative.

The rumor was that google would do "generalist" (read that to "leetcode") style interviews and then put the candidate in a team matching process, where teams would review the candidate's (who ostensibly got an offer) package, and decide whether or not to bring them on the team.

But then a lot of candidates would get stuck in the team matching phase bc they couldn't find a team to take them on. Machine learning engineers would be presented to teams that needed front end UI devs, which were clearly a mismatch.

Basically, the generalist interview was creating a pool of candidates that passed the generic leetcode interview, but they producing poor matches for what teams at google really needed.

Is that true?

[1] https://www.teamblind.com/post/Google-just-got-easier-no-mor...

Re: Google Drive misplaces months' worth of customer data

#280

Earlier quoted context omitted.

I’m quite familiar with that story. Google doesn’t disclose to candidates why they were rejected. I didn’t interview him so have no insights, but ability to get along with others still matters. But even if he was rejected for the reasons he thinks he was, one story does not reveal how the tens of thousands of interviews Google conducts each year actually go and how hiring decisions are made. I have been a part of hun…

> ...there is much to hate about the process. That's a signal that's trying to tell you something. > But leetcode over qualifications is not one of them. A lot of people hate leetcode and the state of interviews at tech companies (17k people liked that tweet), but it looks like you do not. Tech is probably the only field where you have to study unrelated subject matter than the job you actually end up doing. > I have…

> > ...there is much to hate about the process.

> That's a signal that's trying to tell you something.

Indeed, and what it is telling me isn't what your points are about. I'm fairly vocal internally about certain changes I believe need to be made. But I'm also not really in a position to do anything about it but suggest changes.

There have been non-generalist interviews for over ten years, although not for every team. This problem has been addressed several times over the years. I think the post above is about the most recent round. But Cloud and many other orgs have always had their own inteview style.

Generally speaking, the more senior the candidate, the less generalist the interview seeks to be. And the more specialized the role, the less generalist the interview seeks to be. Some interviewers haven't gotten the memo, and many situations end up being, say, 50% generalist, and 50% specific role. But plenty also go purely role-based, especially in areas like security or UX design.

However, one thing Google strongly seeks is someone not wedded to this or that technology. If you think of yourself as, say, a Ruby-on-Rails developer, then you are probably a bad fit for most roles at Google, even the ones that involve Ruby-on-Rails. Google expects you to be able to pick up whatever knowledge you need to do your job, whether that is learning a new framework on the fly, or debugging a system you aren't familiar with. It's not exactly a "generalist", but more like someone who can learn tools and techniques easily.

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