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If i build, will they come?

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If i build, will they come?

#1
Almost all of us in this community has built something and at some point we have either succeeded or failed. Some of us are trying to build something as well. The question here is how to gain recognition by the people and gain active members for what we built. If i build, will they come? How? I know that "build, they will come" is just a metaphor however there must be a way to spread it. Spreading like a virus or one by one each day, the speed does not matter at all. The outcome is what matters. I honestly do not mind if i have 25K users in the very first day or month or year.

How did previous entrepreneurs do that in the last 5 or 10 years? What were their strategies? What they didn't have at their time and what do we have now and vice versa? What should be our spreading strategy? Social networks? Social media? Word of mouth? How does one trigger the spread? How should we use our imagination or should we? Are there any proven methods? Which books should we read about this? How should we educate ourselves on this matter?

Let's discuss this. Thanks in advance.

Re: If i build, will they come?

#2
It may be 5 years. Are you willing to wait that long? Most people just give up before this point.

If you have money, you can pay for advertising. If you don't, you will need to spend lots of time finding creative ways to market your app/service.

We fortunately live in a great time where this is very possible. But I don't think anyone here can give you a blueprint to your marketing success. It's different for every idea.

Twitter is a good start. I got 200 beta testers in a week by following people that I thought would be interested in my app. The trick is to not spam people to death.

Link your app in your profile. People like private betas because they feel like they are part of an exclusive group that gets to see your app before anyone else (and they are).

You will also have a group that is genuinely interested and can give you honest feedback. This is a key to success: build the foundation with some interesting features and have your customer base give you the rest through feedback/ideas.

It's not an easy road to follow.

Re: If i build, will they come?

#3

It may be 5 years. Are you willing to wait that long? Most people just give up before this point. If you have money, you can pay for advertising. If you don't, you will need to spend lots of time finding creative ways to market your app/service. We fortunately live in a great time where this is very possible. But I don't think anyone here can give you a blueprint to your marketing success. It's different for every id…

Thanks for the response paul.

I don't believe in overnight success. A baby does not become a teen right away, it takes years, with the patience and caring of parents. I think businesses are like babies as well. When you work hard on them, when you be patient with them and if it is useful for your customers or visitors then either this way or that way you succeed, as the baby grows.

The difference between now and then is you can spread your ideas, your tools and your products faster and easier. The only thing you need is knowing how and when to do that. This is what I am trying to learn.

Re: If i build, will they come?

#4
User Acquisition isn't the only thing, but it should be the first thing. Once you figure out how to get users, then you do need to build a good product to retain them.

First figure out a strategy to get people to use something, and then build out the product around that. For instance, I know Facebook virals pretty well, and it is through that lens that I look at new ideas - is this something that they'd post to their wall, share, like, comment on, etc. If not, how can the idea be shifted around to work? In my experience getting users is a lot more important than building a good product. I know lots of really bad products that have lots of users because they nailed the UA part. There is even one app I know that is basically nonfunctional that has over 1MM users.

Outside of FB I can only speculate, but I'd imagine that you have to think about how you could get users. If it is through ads, there is nothing stopping you from running ads before you've built the product, to see what type of ads or products people are interested in. You could find out how to get people to leave their email for invites, or what would get people to post to blogs or tweet, etc.

Re: If i build, will they come?

#5
I believe in 3 "wheels":

1st wheel is PR, and reaching out to bloggers. Best time to do this is before you launch. develop a relationship, tell them you want to pick their brain for feedback. Of course not everyone will respond, maybe even 1%. But those handful can easily lead to 1000 new users.

2nd wheel is content marketing (or SEO). Develop content where you share information with others. People will see you as an expert, and give you attention. That's where you can link your content to your product.

A great example is EngineYard: http://www.engineyard.com/blog/2009/your-pages-will-load-fas... They created this blog to tell you tips about Rails, so people are interested right away. But they then connected it to their product and how it can help.

3rd wheel is build engagement into your product. Make something people will naturally want to tell others about.

Re: If i build, will they come?

#6

I believe in 3 "wheels": 1st wheel is PR, and reaching out to bloggers. Best time to do this is before you launch. develop a relationship, tell them you want to pick their brain for feedback. Of course not everyone will respond, maybe even 1%. But those handful can easily lead to 1000 new users. 2nd wheel is content marketing (or SEO). Develop content where you share information with others. People will see you as an…

These are great advises. I have been reading many articles on this issue and I have never read such a great summary. Thank you.

Re: If i build, will they come?

#7
post #4

User Acquisition isn't the only thing, but it should be the first thing. Once you figure out how to get users, then you do need to build a good product to retain them. First figure out a strategy to get people to use something, and then build out the product around that. For instance, I know Facebook virals pretty well, and it is through that lens that I look at new ideas - is this something that they'd post to their…

I agree with you. In my belief, we have built a great product yet in 6 months we only have 86 users. However I think we have not made it clear for people so they would share on their walls or timelines -which is something I'm working on.- Some of our visitors got the point and signed up but most of them did not.

Do you think "invitation only" launches are more successful? I think they are for a certain degree because from what I see people want to feel special and they want to have their place on that new thing before somebody else or everyone else does.

Re: If i build, will they come?

#8
post #7
post #4

User Acquisition isn't the only thing, but it should be the first thing. Once you figure out how to get users, then you do need to build a good product to retain them. First figure out a strategy to get people to use something, and then build out the product around that. For instance, I know Facebook virals pretty well, and it is through that lens that I look at new ideas - is this something that they'd post to their…

I agree with you. In my belief, we have built a great product yet in 6 months we only have 86 users. However I think we have not made it clear for people so they would share on their walls or timelines -which is something I'm working on.- Some of our visitors got the point and signed up but most of them did not. Do you think "invitation only" launches are more successful? I think they are for a certain degree because…

I don't know much about using that, because I mainly play in the FB app space. It certainly works for some people, I think pinterest is the poster child for that. On the other hand there is something to be said for letting users use as much of your app as possible before logging in, e.g. see reddit where they ask for an account only after you try to rate a link or post a comment.

If you got users already, then congrats! That means you have data, and with data you can make decisions on how to improve the app. The framework I use to evaluate what to do is based on three factors, UA/virals, retention, and monetization. Let's set aside monetization. I'd look at your metrics and see if where you are weak. If you don't have metrics, then that's the first place to start.

For UA/Virals, you want to know what your conversion funnel looks like, for example how many people that land on your app become users, what channels do you get users from, and from there a/b test to make those better. You can also try to have incentivized virals, for instance dropbox gave users more space if they referred a friend. In my world it is inviting the user to get some sort of benefit or unlocking some part of the app. Once you hit upon a strategy that seems like it work, you have to a/b test like crazy because even small changes can have a big impact. If your app monetizes really well, then paid UA can be workable, basically it becomes an arbitrage problem where you try to acquire paying users for a lower cost than they will spend in the app.

For retention, you want to know what the second day retention for your app is. If I have over 10% second day retention I find that workable, above 20% is really great. The retention curve seems to be that 14th day retention is about half of second day retention, so if you get 100 users on day 0 and have a 10% 2nd day retention then you can expect to keep 5 users from that cohort 14 days later.

To boost retention you could improve your app, but that's usually not the low hanging fruit so to speak. Do you do anything to try an reengage your users, such as sending them welcome emails, or other bacon-y emails. If it is a FB app, do you send app-to-user notifications or post stories on their wall? Basically, you need to find a way to reach out to them and get them to come back to the app. It depends on your comfort level, but I don't mind pissing off 80% of my day 0 users if I can get 20% of them to come back, because without being aggressive hardly anyone will come back anyway.

Re: If i build, will they come?

#10
If it's really good and people like it they'll tell their colleagues and word will spread almost automatically once you drop the initial seeds.

You can try to force a viral marketing campaign, but if you have an inferior product eventually people will see through whatever marketing B.S. you've built.

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