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Privacy is priceless, but Signal is expensive

signal.org

351–360 of 965 posts

Re: Privacy is priceless, but Signal is expensive

#351
post #193

Earlier quoted context omitted.

Based on App Store downloads on both platforms, they are well over 200M at this point.

A lot of people, myself included, have it installed but never use it after they dropped SMS support. Only a tiny fraction of my contacts use Signal, and most of those are also on Whatsapp, Telegram, Discord, and others. Signal offers essentially nothing to me.

Except real privacy?

Re: Privacy is priceless, but Signal is expensive

#352
post #339

Earlier quoted context omitted.

"just because you're working for a nonprofit doesn't mean you have to work for less competitive wages" Actually it does usually. Because when people see real meaning in their work, as opposed to find yet another way to manipulate people on other peoples behalf, then you don't have to buy their consciousness as well. So sure, it is awesome, that signals employers get to have meaning and money. But I would bet, you wou…

Why shouldn't we want to pay people working at non-profits the same for their labor than they would get at for-profits? If they are doing just as or even more important work, why do we want to bend over backwards to justify them getting paid less for it?

Because funding is limited. And the goal is to maximize the impact, not make some people happy.

Re: Privacy is priceless, but Signal is expensive

#353
post #66

Earlier quoted context omitted.

Costs for staff are not just salaries. It's also pensions, taxes, benefits, the offices, software licenses and all the other stuff. I've often heard 50% of total cost going to salary, but it varies. Still does seem high though.

Pensions aren't a thing in the U.S. anymore, especially not for tech. And when a U.S. company says "staffing costs" that does not include licenses, offices, etc. It's strictly salary and benefits. According to Signal's 990, it's paying multiple employees over $700k. That's above-market for corporate compensation, and it's way above market for non-profit compensation, to the point where it could be considered private…

They cover this pretty substantially in the post on Signal's website (I know they merged the Wired article into this one).

Signal is trying to compete with the richest companies in the world; including for talent. And considering Signal's origins and motivations, they're not going to lower salaries or decrease benefits because some people believe that working for a non-profit automatically means lower compensation.

Re: Privacy is priceless, but Signal is expensive

#354
post #36

Signal had 40 million active users in 2021 [1]. With 14 million in infra cost, that comes to .35 per user/year. Total expenses are about 33 million, so about .825 per user/year. All in all that seems very reasonable. [1] https://www.businessofapps.com/data/signal-statistics/

Definitely reasonable but the ultra privacy-conscious/paranoid can't easily donate or pay privately.

There are clever ways around that. I use posteo as my mailprovider. They have a system where you can pay anonymously: https://posteo.de/en/site/payment

Re: Privacy is priceless, but Signal is expensive

#355

Earlier quoted context omitted.

In case one isn't aware, you can get a $1/month throwaway phone number from Twilio for that purpose.

Aren't these VoIP? Almost every service blocks VoIP numbers for sign ups these days, but perhaps Signal is an exception.

They work with Signal, Facebook, etc. Sometimes you have to try another one to get it to work.

Re: Privacy is priceless, but Signal is expensive

#356
post #36

Signal had 40 million active users in 2021 [1]. With 14 million in infra cost, that comes to .35 per user/year. Total expenses are about 33 million, so about .825 per user/year. All in all that seems very reasonable. [1] https://www.businessofapps.com/data/signal-statistics/

Definitely reasonable but the ultra privacy-conscious/paranoid can't easily donate or pay privately.

They take checks by mail. You definitely can do a cashier's check and I'm sure they'd take the "cash in an envelope" method that places like Mullvad do too. Looks like they also support crypto, and that includes Zcash. So I don't think this is a great excuse. The only "can't easily donate" aspect is going to also be tied with the "can't easily get a cashier's check or find an anonymous person to sell me bitcoin for cash" kinda issues, and when you're operating at that level I'm not sure anything is "easy." (but that's not that hard usually)

https://support.signal.org/hc/en-us/articles/360031949872-Do...

Re: Privacy is priceless, but Signal is expensive

#357

I don't understand how storage can cost a million dollars when they don't store anything. Even if messages are queued, how do you get millions of dollars in queued storage? It's hard for me to imagine... even if you receive and send trillions of messages I don't think you would end up storing much at all. As for registration fees, it sounds like they should use authenticator instead of SMS... and stop requiring a pho…

> Even if messages are queued, how do you get millions of dollars in queued storage? It's hard for me to imagine...

The details are there in this post, but I can offer a few guesses. Users may be using multiple devices. And the service has to deliver to all the linked devices before ejecting the message from its storage. The time limit for storing and waiting for linked devices to come online is about a month. With tens of millions of users, this could add up.

Re: Privacy is priceless, but Signal is expensive

#358

I always wonder why no one ever mentions Session. Is there some defect in its tech, or is it just not a comparable product?

It's an uphill battle. I asked to recommend Session on the privacy subreddit- which the moderators denied because Session lacks a well-documented endorsement from a public figure regarded as an authority with regard to privacy.

That is a non-starter specifically in the context of vetting privacy-enabling software. Anyone got a list of privacy celebrities with enough spare time to vet reddit content?

Re: Privacy is priceless, but Signal is expensive

#359
post #323

Earlier quoted context omitted.

Whatsapp was asking for $1/year [1] [1] https://www.theguardian.com/technology/2016/jan/18/whatsapp-...

I've been using WhatsApp when the nominal $1/year fee was still around, but somehow never ended up being actually charged, and I don't know anyone that did. It's possible that they were only enforcing it in some regions, though.

Indeed. I just ignored the dialog box the first time it popped up. But next year I paid. It was quite a big deal because back then it was equal to my entire monthly cellphone bill in Pakistan.

But I remember other people started to en masse switch to other messengers like Viber(?). And Whatsapp had to stop enforcing the fee.

Re: Privacy is priceless, but Signal is expensive

#360
post #348
post #294

Earlier quoted context omitted.

If you pay Signal $1/year, they'll realistically see about 60-70 cents of that – and that's only considering payment processor fees. Now add the cost of providing support (it's a paid product now!), payment handling on their end (in a privacy-preserving way, which excludes most common payment methods), and top it off with the immense damage to the network effect by excluding all the users that can't or simply don't w…

You can also charge for a 10 year minimum and get to a higher retained % You don't need to provide support, even much more expensive consumer services live without a proper one, so being explicit about the fact that you only pay for infrastructure could suffice Not sure why payment privacy has to be so strict for everyone The network effect damage is real, but maybe it could be limited with donations :)

Selling a service automatically opts you in to all kinds of consumer protections, either legally or de facto through the dispute mechanism of the payment methods your customers use.

Just ignoring customer complaints and selling the service "as-is" is usually not an option.

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