Live data from Hacker News

How to boss without being bossy

jeffwofford.com

91–100 of 206 posts

Re: How to boss without being bossy

#91
post #57

I find 'take out the trash' so much less hsrsher than 'you will take out the trash'. The first statement permits the response 'no'. It is clearly an order, with room for agency on the other side. The second statement doesn't permit a response. To disagree you have to say 'you are wrong'. The statement leaves no room for free will. It assumes the authority of the command to be overwhelming. Or perhaps it is a threat.…

“You will speak when you are spoken to” -> Very aggressive

“You will be joining the oncall rotation” -> Quite friendly

Re: How to boss without being bossy

#93

The author is way too enamored of "I need" or "The trash needs" constructions that are passive-aggressive. I would go nuts if my manager talked to me that way. This is all very subjective, but at a minimum be direct, and polite. There's a lot of confusion here between directness and harshness, and it's missing perspective on lots of elements of human communication.

Agreed. I'm surprised the author didn't explore variations on " we need to..." or "the {org|team|division|company} needs to..." Those turns of phrases are more inspiring than they are commanding.

Pretty much this.

The challenges ahead are for the team to solve. It should be a team discussion on how to plan and divide the work up.

There is always boring work involved, but posing it to the team and being straightforward “hey this isn’t the most exciting thing, but we need to get it done” usually gets a volunteer.

The more empowered the team feels when work is planned out, the less pushback you tend to get.

Re: How to boss without being bossy

#94

Anybody who says 'I need you to...' goes on the list, even if they are not actually talking to me myself. But more seriously: Ensure people know what and why something is important, ideally by arriving at that conclusion jointly and as part of an overarching plan that everyone can feel involved in - thus requests shouldn't be a surprise, they aren't coming from you so much as from the plan (nebulous though it may be)…

All good stuff, indeed.

> Handle bad results in the same way that the NTSB deals with plane crashes - find the flaws in the system instead of somebody to blame.

Definitely. I'd like to see a lot more of that, but the default often seems to be blame.

I recall a system at a place I worked where the stakeholders (native or skilled non-native English speakers) would produce requirements by holding meetings with the developer (much less skilled non-native speaker), dictate what they wanted, and have the developer take notes (which the stakeholders would not check) then immediately implement the software. When the resulting software was built incorrectly they would blame the developer for incompetence, and hold another meeting.

Re: How to boss without being bossy

#95

Good tech leaders generally don’t command: they inspire. And when you’re at the point where you’re trying to figure out the “right way to say things” you’ve already, utterly, failed. Good tech leaders influence, guide, and grow people. They are honest and authentic . The management style I have seen work the best is when people act in a real, genuine and sincere ways that are true to who they are as individuals and a…

> Good tech leaders generally don’t command: they inspire.

Agreed. Compare:

We’re going to sail on the high seas and discover new lands!

vs

Cut down that tree for wood and build a ship.

Re: How to boss without being bossy

#96

Anybody who says 'I need you to...' goes on the list, even if they are not actually talking to me myself. But more seriously: Ensure people know what and why something is important, ideally by arriving at that conclusion jointly and as part of an overarching plan that everyone can feel involved in - thus requests shouldn't be a surprise, they aren't coming from you so much as from the plan (nebulous though it may be)…

In my personal experience, I prefer people saying "I need you to" over "If you could just".

The "nice" corner of the chart simply screams hypocrisy to me. Like they want to say or mean "do this" but they try to couch it in some passive aggressive pleasantry. No thank you. I prefer clear communication.

Re: How to boss without being bossy

#97
This list excludes the way 80%+ of the commands that the leadership at my company issues tend to be done. Sure, small one-off requests from someone senior might be phrased in some of the ways mentioned in this post. Or, more commonly, something a bit more conversational like “hey can you do X”, or “we need Y by Wednesday, are you up to the task?” But the vast majority of commands from higher up aren’t issued as commands at all. Bosses don’t just tell people what to do next, it’s a collaborative process and a discussion. The team is aligned on our future goals and there’s a degree of self selecting projects to be assigned to, where the things we work on will flow naturally from our project goals. Trying to pick the best wording for what really amounts to opaque non-collaborative decision making from the top just seems like a terrible company culture.

Re: How to boss without being bossy

#98

Earlier quoted context omitted.

Absolutely. Words matter. However, one thing I have found is that when you go around telling people to do things, they frequently tend to do them. Sometimes, that's fine. After all, I would assume no rational human is going to "command" someone to do a thing if they don't think they want that thing done. Personally, I've found that pointing people in a general direction ends up yielding far superior results. Empower…

It depends on the team and the stakes. Sometimes your team will surprise you but often they’ll horribly disappoint you. If the stakes are low, sure do whatever, but if shit matters …

Fully agree. Unfortunately, not everyone wants a general direction. A list of things to do and by when so they can plan out their day and only do what’s necessary yields baseline expected results and frees you to give more attention to team members who do want the freedom to choose their tasks and contribute to strategy, etc.

Worst are the people who both don’t like the “I need you to …” task giving and do absolutely nothing when left alone or only given a goal and a direction. How do you deal with it if you are working on an industry where performance adjustments and feedback can take years and you can coast without doing anything four more than a couple of years?

Re: How to boss without being bossy

#99

Good tech leaders generally don’t command: they inspire. And when you’re at the point where you’re trying to figure out the “right way to say things” you’ve already, utterly, failed. Good tech leaders influence, guide, and grow people. They are honest and authentic . The management style I have seen work the best is when people act in a real, genuine and sincere ways that are true to who they are as individuals and a…

> Good tech leaders generally don’t command: they inspire. Ding ding ding! You win the prize. The way I always put this to people is that "if dictating worked, there'd be a lot more dictators in the world." > Good tech leaders influence, guide, and grow people. They are honest and authentic. > The management style I have seen work the best is when people act in a real, genuine and sincere ways that are true to who th…

Those kind of leaders are very rare. There are not enough available on the market

Re: How to boss without being bossy

#100
Commanding is a last resort usually. For me the main use is when the team needs for a decision to be made and a debate settled. In a sense I'm providing a service to the team: I'm taking the responsibility and blame if things go wrong and removing the need to go around debating in circles.

If I'm giving a command it's usually to say confirm some option that other people have suggested and debated like - ok "so Bob we agree that you're going to X and Alice will do Y".

At other times I want to make sure something gets done and I cannot do it or have no time to do it so I give the reason why it needs to get done first, e.g. "I'm worried that the QA's don't understand it enough to be able to test", so that the person can tell me if I'm wrong or if there's new information and then I say "could you make sure that the QA's know about it?"

If you that you explain you can show that your reasoning can be questioned. Someone might say "I don't know that area well" or "I'm under great pressure to do this other thing" or they might say "that isn't the way to get what you want". I find it worth explaining the problem, suggesting solutions and encouraging the other person suggest some - then debating them briefly before making a decision.

If you do other things to show an interest in someone and that you care about them a bit then the pill of taking instructions is less. If you can build rapport by finding out what intersts them, get them to talk about themselves - take their HR related requests and other interests seriously. You cannot afford to fake this - you MUST care.

I also have to take commands and some are very unreasonable - those are the hard ones to deal with.

Post reply on HN