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How to boss without being bossy

jeffwofford.com

71–80 of 206 posts

Re: How to boss without being bossy

#71

Good tech leaders generally don’t command: they inspire. And when you’re at the point where you’re trying to figure out the “right way to say things” you’ve already, utterly, failed. Good tech leaders influence, guide, and grow people. They are honest and authentic . The management style I have seen work the best is when people act in a real, genuine and sincere ways that are true to who they are as individuals and a…

> Good tech leaders generally don’t command: they inspire.

Ding ding ding! You win the prize.

The way I always put this to people is that "if dictating worked, there'd be a lot more dictators in the world."

> Good tech leaders influence, guide, and grow people. They are honest and authentic.

> The management style I have seen work the best is when people act in a real, genuine and sincere ways that are true to who they are as individuals and avoid manipulative behavior. They can still be hard chargers. They can still be abrasive. But they generally have a great degree of self-honesty and consideration to others to go along with their ambition.

The best managers I've ever had never told me to do anything. At my last position (from which I was unfortunately laid off a few months ago) as a senior staff engineer at a ~100 person startup with a ~30 person engineering org, my manager, the CTO, raised this to an art form. I joked with our other senior staff engineer (whom I hired) that our manager never said anything but "Figure it out." Once, after an eng all hands meeting, I Slacked my colleague and said "Well, if that wasn't peak $CTO-NAME, I don't know what is. I'm pretty sure what I just heard was the 25 minute version of 'figure it out.'"

"Figure it out" is a great message when you have a talented group of engineers working with you. They're experts at what they do, otherwise they wouldn't have gotten hired. "Figure it out" gives them room to get shit done, and it also goes a long way toward validating any concerns they might express. It's almost magical, really.

I worked there for almost a year, and I what I just wrote here for all of you is the absolute most valuable thing I learned in all that time. As a leader, telling smart, curious, and deeply technical people to "figure it out" will get you everything you ever dreamed of and more.

The only problem is that if you're not careful, you can end up talking too much, which leads to the other half of the lesson: shut the fuck up. Literally just stop talking, and leave some space in the conversation that you're not filling up with words. It's best if you can stop talking right as you've sketched out the barest outlines of a big idea, or told a good story, or you've just got something that's conceptually interesting to drop in the other person's lap.

Once you do that, "figure it out" + interesting idea + "shut the fuck up" is just like weaponized nerd sniping.

Re: How to boss without being bossy

#72

Earlier quoted context omitted.

I don’t think this is necessarily true. Delegation is the name of the game in any large organization - managers exist to sift down tasks to a doer. You can’t delegate many kinds of tasks by inspiring people. You can generally only inspire people into things they want to do and find interesting anyway but the unfortunate truth is that there is a lot of boring/annoying/not fun stuff that needs to be done and it can’t a…

Managers are leaders are vastly different animals that are often incorrectly conflated.

Correct. Managers handle process and paperwork. Leaders direct, influence, inspire, and occasionally even cajole or prod. It's the difference between a bureaucrat and a bard. The best managers are both, but you definitely want to make sure you're not sending a paper pusher to do a playwright's job.

Re: How to boss without being bossy

#73
"Hey, we've got you a new comfy sofa, but can't get it in as there's trash everywhere"

I now I come up with the solution, and execute it too.

Why not do it like that? Provide context, making sure people want to do the job to achieve goals.

Re: How to boss without being bossy

#74

Earlier quoted context omitted.

Absolutely. Words matter. However, one thing I have found is that when you go around telling people to do things, they frequently tend to do them. Sometimes, that's fine. After all, I would assume no rational human is going to "command" someone to do a thing if they don't think they want that thing done. Personally, I've found that pointing people in a general direction ends up yielding far superior results. Empower…

It depends on the team and the stakes. Sometimes your team will surprise you but often they’ll horribly disappoint you. If the stakes are low, sure do whatever, but if shit matters …

I count being horribly disappointed as being surprised, just with the sign reversed. That's the risk you have to take as a leader. But, yeah, if it's a high stakes, do or die situation, do what needs to be done, even if that's something like getting 3 different groups to work on the problem independently, or something.

Long term, if you have the right team, the positive surprises will more than cancel out the disappointments and the "meh" results. But, if it's a life or death type matter, fuck the long term -- you have to survive the short term before you start worrying about that. You can't manage or lead an organization that's at war the same way you would one that's at peace, and nor should you try.

Re: How to boss without being bossy

#75

Here's how my wife does it... "Do you want to take out the trash?" My engineer mind interprets it literally every time :) Usually I don't mind taking out the trash... but occasionally I don't really want to. I have to always translate this to "She wants me to take out the trash".

Upshot: you are supposed to take out the trash using a realtime scheduler, and the common question means you have missed many deadlines! It's as if you are forcing your spouse to somehow smell a janky web page.

Of course, you only got into the situation where you're supposed to take out the trash with some fancy realtime scheduler because the impulse to spend 6 hours automating a 15 second task was too strong to resist....

Re: How to boss without being bossy

#76

The author is way too enamored of "I need" or "The trash needs" constructions that are passive-aggressive. I would go nuts if my manager talked to me that way. This is all very subjective, but at a minimum be direct, and polite. There's a lot of confusion here between directness and harshness, and it's missing perspective on lots of elements of human communication.

Agreed. I'm surprised the author didn't explore variations on "we need to..." or "the {org|team|division|company} needs to..."

Those turns of phrases are more inspiring than they are commanding.

Re: How to boss without being bossy

#77
post #60

Earlier quoted context omitted.

That makes me so mad! Just put down a checklist and I'll gladly do it! Not sure why emotional manipulation needs to happen!

In this very specific example, I really don't see why anyone needs a checklist, or to be reminded. It's your household too, you need to know the things that need to be done, and do a reasonable share of them. In the more general "team at work" case, it's also straightforward, sit together, define the bucket of work that needs doing, distribute it "fairly", and go do it. The team leader's job is to get and communicate…

> In this very specific example, I really don't see why anyone needs a checklist, or to be reminded. It's your household too, you need to know the things that need to be done, and do a reasonable share of them.

Absolutely agree with this but then the adult thing to do is not to attempt to manipulate the partner into doing the work but either a) fix the situation directly if it's a one-off (asking, "would you take out the garbage?" or else just doing it), or b) if there is a pattern of unfair division of labour in the relationship, raise it, discuss it honestly and with intent to find a fair solution, and resolve it.

Re: How to boss without being bossy

#78

The author is way too enamored of "I need" or "The trash needs" constructions that are passive-aggressive. I would go nuts if my manager talked to me that way. This is all very subjective, but at a minimum be direct, and polite. There's a lot of confusion here between directness and harshness, and it's missing perspective on lots of elements of human communication.

Agreed. I'm surprised the author didn't explore variations on " we need to..." or "the {org|team|division|company} needs to..." Those turns of phrases are more inspiring than they are commanding.

"One of our valued younger customers had blocked up the toilets with Monster Munch. Now I need that toilet back in play. Let's approach that as a team, shall we? How can we make that happen?"

Re: How to boss without being bossy

#79
post #5

This seems a bit superficial, because it concentrates only how you communicate an instruction to people. I suspect, especially in high competence and nominally high trust environments like (much of) tech, mostly when people consider a superior "bossy" it's not because of the way they communicate (though that could contribute) but because they do not trust the communication or the motivations behind it, or question wh…

Not just superficial but even manipulative.
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