Of course, "establish mutual trust" is a whole megillah unto itself. But if it exists, "take out the trash" is not bossy. If it doesn't exist, "could we take out the trash?" is incredibly rude.
How to boss without being bossy
51–60 of 206 posts
Re: How to boss without being bossy
#52At the end of the day, it comes down to "know your audience". You'll have your own preferred way of leadership, and the people under you will have theirs. Your job is to find a synergy whereby your leadership actions inspire the majority rather than repels them. There will always be some who don't like your style, but you can't make everyone happy. And there will always be other leaders with opinions on leadership, but they're usually talking about their people, not yours. All that matters is: Are you effective in moving your organization, and are the majority whom you lead inspired?
Re: How to boss without being bossy
#53If you're looking for the right turn of phrase, you already lost. As a leader, you need to establish a rapport (with someone who is anyway initially inclined to desire rapport with you, because you're their boss and have outsize influence over future compensation) and negotiate over high-level context: IC availability and understanding what problems need solving. If everyone understands the problem and there's mutual…
If your staff knows your character and that you will stand up for them and back their needs in the work place, the phrasing is secondary. The most important thing for me is to see the individual before directing them, and that takes time, empathy but also for them to see that I'm worthy of listening to (the criteria differ here).
Re: How to boss without being bossy
#54Here's how my wife does it... "Do you want to take out the trash?" My engineer mind interprets it literally every time :) Usually I don't mind taking out the trash... but occasionally I don't really want to. I have to always translate this to "She wants me to take out the trash".
Re: How to boss without being bossy
#55And when you’re at the point where you’re trying to figure out the “right way to say things” you’ve already, utterly, failed.
Good tech leaders influence, guide, and grow people. They are honest and authentic.
The management style I have seen work the best is when people act in a real, genuine and sincere ways that are true to who they are as individuals and avoid manipulative behavior. They can still be hard chargers. They can still be abrasive. But they generally have a great degree of self-honesty and consideration to others to go along with their ambition.
Spending oceans of time trying to figure out the right turn of phrase is a terrible idea. It’s focusing more on how things look rather than putting the focus on how things are and how things should be.
Obviously there are oceans of management styles. But I can say that the smooth talking, super considered people who are focused on how exactly to say things rather than bigger picture leadership ideals are typically to worst, most manipulative people I have ever worked with.
Re: How to boss without being bossy
#56What the boss should say to employees needs to be at a high enough level (eg overarching goals) so that a capable employee can create their own plan to achieve it, but not so high level that the employee cannot see the steps needed to go forward.
Ideally this high level goal should push the employee just beyond its capabilities, but the boss knows who to connect with in case they need help.
In practice that matters much more than whether you say please or need or can or want.
Re: How to boss without being bossy
#57The first statement permits the response 'no'. It is clearly an order, with room for agency on the other side.
The second statement doesn't permit a response. To disagree you have to say 'you are wrong'. The statement leaves no room for free will. It assumes the authority of the command to be overwhelming. Or perhaps it is a threat.
I don't mind direct commands from a boss. But a boss that tells me what I will do, might likely find himself wrong.
Re: How to boss without being bossy
#58Earlier quoted context omitted.
Or. “It’s OK i’ll take out the trash”
That makes me so mad! Just put down a checklist and I'll gladly do it! Not sure why emotional manipulation needs to happen!
Re: How to boss without being bossy
#59Anybody who says 'I need you to...' goes on the list, even if they are not actually talking to me myself. But more seriously: Ensure people know what and why something is important, ideally by arriving at that conclusion jointly and as part of an overarching plan that everyone can feel involved in - thus requests shouldn't be a surprise, they aren't coming from you so much as from the plan (nebulous though it may be)…
I think the article’s advice to think about and notice phrasing is good: we should all be aware of the words we use, and how they sound. But I think your suggestions mirror my experience in actually getting the person to do the thing. The other benefit is that the same steps, more or less, work well when managing up as well as down.
Sometimes, that's fine. After all, I would assume no rational human is going to "command" someone to do a thing if they don't think they want that thing done. Personally, I've found that pointing people in a general direction ends up yielding far superior results. Empower your team, and they'll surprise you, usually in a good way.
Re: How to boss without being bossy
#60Earlier quoted context omitted.
Or. “It’s OK i’ll take out the trash”
That makes me so mad! Just put down a checklist and I'll gladly do it! Not sure why emotional manipulation needs to happen!
In the more general "team at work" case, it's also straightforward, sit together, define the bucket of work that needs doing, distribute it "fairly", and go do it. The team leader's job is to get and communicate outside stakeholders' needs + the wider org context, not to give marching orders.