Millions of customers in Australia hit by mobile phone and internet outage
1–10 of 46 posts
Re: Millions of customers in Australia hit by mobile phone and internet outage
#2Roughly a third of the entire country is currently without mobile service. The communication from Optus has been rather lacklustre.
Re: Millions of customers in Australia hit by mobile phone and internet outage
#3Apparently about 10 million customers. or roughly 40% of population. More concerningly, the cause has not been identified yet, after 7 hours. Was identified as down at 3am? ( Maybe some maintenance / upgrade gone wrong? My company used to do such critical upgrades / changes at 2am on Tuesdays ... )
Re: Millions of customers in Australia hit by mobile phone and internet outage
#4just went to the store to buy a Vodafone prepaid sim card. There were about 60 people in line.
Point of sales are out in a lot of coffee shops. Utter chaos!
Re: Millions of customers in Australia hit by mobile phone and internet outage
#5From an interview with ABC (Australian public broadcaster/news network) with the Optus CEO
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ABC: Can you tell us why the system's gone down?
Optus CEO: Unfortunately, I don't have more information to give at this stage. We have had issues since 4am. The team has tried a number of parts of restoration and so far we have not had the results that we have hoped for. And we're pursuing every avenue to get everybody back online as soon as possible.
ABC: Do they know what happened though? Who's there the team that you've got working on it?
Optus CEO: Our team is still pursuing every possible avenue. We had a number of hypotheses and each one so far that we've tested and put in place new actions for has not resolved the fundamental issue. So we're still working on it. And when we have a identified root cause and a time for restoration, we'll be updating everybody as soon as we can.
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Pretty wild to be down for over 7 hours no with no sign of a fix yet. Note they have also said they don't believe it's a 'cyber attack' (Optus had an enormous data breach last year with 9.7 million customers data leaked: https://en.wikipedia.org/wiki/2022_Optus_data_breach )
Re: Millions of customers in Australia hit by mobile phone and internet outage
#6just went to the store to buy a Vodafone prepaid sim card. There were about 60 people in line. Point of sales are out in a lot of coffee shops. Utter chaos!
Yeah but then you have to deal with Vodafone coverage. Get a full coverage (Telstra/Boost) or Telstra MVNO SIM (Belong/Aldi/Woolworths).
Re: Millions of customers in Australia hit by mobile phone and internet outage
#7I dropped optus like a hot coal after they leaked all my data and then lied to me that they hadn't. I'm surprised anyone is still with them.
Re: Millions of customers in Australia hit by mobile phone and internet outage
#8[flagged]
Re: Millions of customers in Australia hit by mobile phone and internet outage
#9If anyone in Aust is looking for a better internet service than Optus, then Launtel is very, very good:
* https://www.productreview.com.au/listings/launtel
Note - I don't work for them or anything, am just a happy customer. :)
Re: Millions of customers in Australia hit by mobile phone and internet outage
#10[flagged]
why would Israel want to bring down Optus in Australia? Seems like they've got better things to do at the moment