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Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

vice.com

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Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#91
"Accept more defects" sounds like a statement about tradeoffs. Defects being too low could reflect that you're putting too much effort on reducing defects when that effort could be better spent on other things.

Getting rid of the long tail of defects takes a lot more effort than getting rid of the most obvious cases.

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#92

Intentionally making sites shit to boost profit is pretty routine. And not just internet rags that bury a tiny slither of content under dozens of ads and popups. The classic one is insurance sites. It's an open secret that they make the claims process as difficult as possible. The ideal insurance claim platform for an insurer is basically to register all zeros on Lighthouse, with a session timeout 50% less than the o…

It’s similar to the repairs line on an appliance extended warranty I once got. I set a stopwatch the moment the hold music and “our lines are busy af” messages began: the call connected at the stroke of 30 minutes—not a second more or less. I did this because it was a third call to this service and I suspected there was a mandatory hold time to make people give up filing claims.

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#93

Earlier quoted context omitted.

Yeah, this was my reaction too. They run shitty ads and serve shitty search results: fair enough, take your business elsewhere. I'm not sure what the story is. I feel I must be missing something, because it's the FTC raising a stink and not just Vice. Whether it has merit or not, the FTC presumably is not just trying to get clicks. I'll wait until another (better) news source provides additional context before formin…

Here lies the issue: > take your business elsewhere You can't necessarily do that. Amazon is a pseudo monopoly. But if the FTC is trying to use that as antitrust evidence against Amazon, it feels like a weak angle. Which is not a good sign given their recent history.

> Amazon is a pseudo monopoly

I can google a product and get 9 different online storefronts for almost any item.

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#94

The actual FTC announcement so you don't have to visit Vice: https://www.ftc.gov/news-events/news/press-releases/2023/09/...

What’s wrong with Vice? The website loads fast and I don’t see any paywalls

the website is fine, they routinely have titles of questionable/nSFW nature -- so much so that other outlets poke fun about it.[0]

few want to explain 'I Went to a Gay Rodeo, and Now I Want to Bone Cowboys' to co-workers.

[0]: https://nymag.com/intelligencer/2013/09/quiz-real-vice-headl...

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#95

The actual FTC announcement so you don't have to visit Vice: https://www.ftc.gov/news-events/news/press-releases/2023/09/...

What’s wrong with Vice? The website loads fast and I don’t see any paywalls

I dislike Vice's journalism style, IMO psyops, and rather obtrusive ads. To me, the FTC announcement, beyond being the original source, is to the point and respects my time.

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#96

Earlier quoted context omitted.

(sigh) I think you're a lost cause, but maybe someone else will read this. Monopolies tend to keep growing until they are broken up. Monopolies don't have to charge high prices to consumers if they can increase their profits at the expense of sellers. In the case of Amazon, sellers may be authors or publishers who get squeezed. They may be small businesses. They may be big businesses. There is additional harm to the…

> Monopolies tend to keep growing until they are broken up No, they don't. Left alone, they grow until they collapse from internal bureaucracy and inefficiency. > Monopolies don't have to charge high prices to consumers if they can increase their profits at the expense of sellers. Microsoft gave away the browser for free. > In the case of Amazon, sellers may be authors or publishers who get squeezed. Resellers normal…

Their actions were taken to stop Netscape, and succeeded. Keeping Linux and Be off the desktop succeeded well enough also.

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#97

Earlier quoted context omitted.

Yeah, this was my reaction too. They run shitty ads and serve shitty search results: fair enough, take your business elsewhere. I'm not sure what the story is. I feel I must be missing something, because it's the FTC raising a stink and not just Vice. Whether it has merit or not, the FTC presumably is not just trying to get clicks. I'll wait until another (better) news source provides additional context before formin…

Here lies the issue: > take your business elsewhere You can't necessarily do that. Amazon is a pseudo monopoly. But if the FTC is trying to use that as antitrust evidence against Amazon, it feels like a weak angle. Which is not a good sign given their recent history.

[deleted]

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#98

Earlier quoted context omitted.

“Made site shittier to boost profit” describes nearly 100% of online advertising

I don't know what has happened to YouTube ads in the last year or so, but now that YT is cracking down on adblockers, I'm seeing a lot of them. One thing I'm noticing is that most ads are absolutely garbage. It was one thing to see the 'professional' ads for T-Mobile internet and makeup and whatnot, but I'm seeing a ton of clickbait-style ads for things that are very clearly get-rich-quick and/or straight-up scams. "…

I'm getting a lot of magical heating unit with obviously wrong information.

Not only is it full of lies, I also love in socal, why the hell would I need an uber heater?

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#99

Earlier quoted context omitted.

(sigh) I think you're a lost cause, but maybe someone else will read this. Monopolies tend to keep growing until they are broken up. Monopolies don't have to charge high prices to consumers if they can increase their profits at the expense of sellers. In the case of Amazon, sellers may be authors or publishers who get squeezed. They may be small businesses. They may be big businesses. There is additional harm to the…

> Monopolies tend to keep growing until they are broken up No, they don't. Left alone, they grow until they collapse from internal bureaucracy and inefficiency. > Monopolies don't have to charge high prices to consumers if they can increase their profits at the expense of sellers. Microsoft gave away the browser for free. > In the case of Amazon, sellers may be authors or publishers who get squeezed. Resellers normal…

> No, they don't. Left alone, they grow until they collapse from internal bureaucracy and inefficiency.

Eventually, maybe. But it usually takes far too long and if we speed up the process (and smooth out a boom/bust cycle at the same time) then that seems like a win to me.

If we agree that smaller companies are more efficient then we should actively bias the economy towards them rather than allowing big companies to outcompete them purely because they have market power.

Re: Amazon execs intentionally made site shittier to rake in more profit – Lawsuit

#100

I'd be curious if anyone can explain why the FTC doesn't go after Amazon for using its dominance and profits in AWS to massively subsidize its Amazon.com retail offerings (i.e. movie studio/healthcare/grocery/delivery) and undercut its competition in those spaces. It's seem to have stopped since ZIRP has ended and Bezos has moved on but for awhile the AWS profits seem like they were feeding an ever growing conglomera…

I am speaking entirely speculatively, but I’d imagine it might be having to do with going for low-hanging fruit, or at least trying to chip away legally before (or instead of) sweeping anti-trust litigation.

The appetite for this kind of action hasn’t exactly been great the last few decades, and big swings can lead to big misses (like Activision-Microsoft)

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