I'm old, very educated, very experienced, technical, etc. My assistant is young and none of the above. She finds everything very quickly through internet searches. However-it-is that google is interpreting search terms, that's how her brain works. I told her about a house I drove by that looked like a cool Halloween house. While I was still telling her basics about it, she was already pulling up pictures of it. I had…
I don't think it's a question of levels of formality in your search terms, I think whether you find Google useful depends on what topics you typically search for. Google is fine for memes, news, and the other things that normal people regularly look for on the internet. Where it really breaks down is where it used to shine—finding obscure information about highly technical niche topics. Its obsession with guessing sy…
Google was excellent, the process took me about 2-3 hours to get everything clear in my head, the documents went off in the mail, and the certification has been issued in the UK.
So yeah, I don't know what your experience is, but it's not mine.