Earlier quoted context omitted.
In an extreme ironic twist, me, the techie nerd guy, has the slowest internet of the regular-folk friend group of mine. Everyone has got 1Gbps and here I am with 300Mbps.
Non-techie notices "internet is slow" because their youtube video is blocky or pages load slowly. Non-techie goes to ISP to complain. ISP upsells to a more expensive plan. The actual reason in almost all cases: non-techies are clueless about their slow and shitty WIFI. Picking empty or less busy channels, using 5GHz, using gasp cables, all black magic and never done. Sometimes the upselling actually helps because the…
I'm still embarrassed about the time I called my ISP and complained that the new Xmbs package they just installed is capped at only Ymbps only to realize I had run the speed test over wifi (back in the wireless-g,maybe n days)...