Earlier quoted context omitted.
The article criticises the unquestioning use of bad heuristics. One needs to think very carefully about how accurate the heuristics employed are at describing the unseen (but directly desired) attribute(s) as well as what un-desirable attributes it may be silently signalling. As someone who worked at an investment bank, I'd go ballistic when managers would turn away candidates because their resumes weren't properly a…
Like in every skill you need to choose your heuristics carefully and like in most jobs, HR and CTOs often aren't the best. That doesn't mean the whole idea is crap. The thing about formatting I can't answer if you are right or "most HR people" are right. The argument they bring seems as legitimate as yours: People who care about the looks of their result are more disciplined, probably faster (because they get the con…
Having data does not imply usefully analyzing it, and "experience" is nothing more than a plurality of anecdote. Without actually seeing the data, I think your best guess here should be 50/50, rather than the very biased-toward-the-high-end "more likely (of course not 100%)" that you have. Appeal to authority is especially dangerous when you are making decisions that affect your company's bottom line based on peoples' ability to format text.