The fascinating thing here imho is that until recently it was pretty expensive to communicate with customers at that scale. You would have to staff some XXL call centers and find some way to process the communications in the context of the technologies used.
We've seen the many useless chat bots attempt to remedy the puzzle but the situation is rather different with LLM's
I for example reported on yt that the subtitle font-size is to small to read. I didn't bother to investigate what drives the inconsistency but the font is much smaller than everything else on the page.
If humans have to read this, write a report, put it in a bug tracker etc it will never be important enough to do something about it.
An LLM could figure out which line of code determines the font size. It could establish if it is indeed smaller than the other fonts and when. Then it could combine many similar reports into a simple easy to read list of tweaks with code examples.
I hardly ever use subs and normally I sit closer to the screen I didn't bother to search for the issue on google. Writing this I find an article on a 3rd party website that explains there are settings for the subtitles. There is a warning on this menu that says the settings are not persistent and will only work for this video but after changing the font size it works for all videos.
Should I report that as well? If nothing will be done with it why bother?