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Air Rage Is Getting Worse, and Airlines Can't Fix It

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41–48 of 48 posts

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#41
post #15

Maybe alcohol shouldn't be served on flights? Just throwing that out there.

A drink is what helps many people tolerate the din and chaos. Let those that act out be judfed on thir own. Booze is not an excuse or a primary driver of these incidents.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#43

There is a solution. Create a cross-airline list and ban them for one year on the first offense, three years on the second and then it’s a lifetime ban. Ban alcohol on flights and if someone is caught bringing alcohol on flights they get a ban too.

Booze is the only thing keeping many of the travlers calm. This is a terrible idea.

If people are that dependent on a drug to regulate their behavior maybe people should look into that. I mean, Jesus, it’s a max four hour plane ride in the US.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#45
post #21
post #12

Earlier quoted context omitted.

The amount of people (willfully?) trying to haggle with Ryanair is probably the most detrimental to their experience. My latest flight about 40% (yes, I’m counting) of the waits were for people discussing non-booked preferences (suitcases, seats, priority). They should accept any customer wish (except seating) and charge afterwards. That would be great. “Oh here we see you had a overhead and stood in the priority lan…

So financially incentivise the airline to make their processes unclear so the customer accidentally spends a bunch more? Sounds like that would cause more rage.

The thing is that I think rage Billing Afterwards is better than the current practice of extra billing before you go which leads to haggling and queueing for the rest of us.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#46
post #12

Earlier quoted context omitted.

The amount of people (willfully?) trying to haggle with Ryanair is probably the most detrimental to their experience. My latest flight about 40% (yes, I’m counting) of the waits were for people discussing non-booked preferences (suitcases, seats, priority). They should accept any customer wish (except seating) and charge afterwards. That would be great. “Oh here we see you had a overhead and stood in the priority lan…

One thing I am guilty of is trying to get an extra legroom seat for free. I’m 6ft5 and feel like my choice is between being forced to pay for something which I cannot help or be placed in a seat which is so small I end up damaging body. However, this is usually something which takes up a few seconds of me just asking and moving on if they can’t. While I have no data and this is just logical assessment I’d bet a lot o…

I feel for you (6ft2 myself and I fit exactly) and other customer irritations as well.

When I first flew thirty years ago (getting older here) it was half a monthly average paycheck for one kid Amsterdam - US. I remember, since I had to do chores and save my allowance for half the ticket. Currently I fly five pax Amsterdam - Spain on a holiday for not even a third of an average paycheck. People got richer and flying got massively more efficient. We are just undergoing the pains of how to treat flying like trains or buses where the individual passenger is not the primary customer.

(This is only relatable for people in places with working mass transit. Obviously you are the customer, but the timetable and procedures couldn’t care. It’s the bureaucratic approach to business. The free drinks and suitcases in legacy flying are another model, that incidentally failed on shorter flights.)

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#47
post #21
post #12

Earlier quoted context omitted.

The amount of people (willfully?) trying to haggle with Ryanair is probably the most detrimental to their experience. My latest flight about 40% (yes, I’m counting) of the waits were for people discussing non-booked preferences (suitcases, seats, priority). They should accept any customer wish (except seating) and charge afterwards. That would be great. “Oh here we see you had a overhead and stood in the priority lan…

So financially incentivise the airline to make their processes unclear so the customer accidentally spends a bunch more? Sounds like that would cause more rage.

It's not unclear, all the options are offered during the booking process. In fact they are crystal clear and you have to choose "nope" several times to get past it, they really want to sell their addons :)

But then going to the plane and demanding the things you wouldn't pay for is just disingenious IMO. And rude to the other passengers who did.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#48
post #45
post #21

Earlier quoted context omitted.

So financially incentivise the airline to make their processes unclear so the customer accidentally spends a bunch more? Sounds like that would cause more rage.

The thing is that I think rage Billing Afterwards is better than the current practice of extra billing before you go which leads to haggling and queueing for the rest of us.

It's just that it's very hard to do. A customer can always contest the charge and many customers pay with payment methods that don't allow rebilling.
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