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Air Rage Is Getting Worse, and Airlines Can't Fix It

forbes.com

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Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#31

Post by mindslight »

carlmr wrote: post #10
wkat4242 wrote: post #7

Earlier quoted context omitted.

They are yes but that doesn't justify taking it out on their employees. They're just in the same boat as we are. And with airlines like Ryanair, when you want something just pay for it. Seat selection, carryon etc. It's still cheaper than a traditional airline. When you follow their rules you won't have issues.

>They are yes but that doesn't justify taking it out on their employees. It's not rational, but humans aren't rational. And sadly if somebody is angry and the culprit isn't present, they will be angry at the nearest human they deem at least slightly responsible. In this case the airline employees.

It's not unreasonable to expect that the human agents of the airline have power to affect the behavior of the airline. Today's employees are also victims of the same spreadsheet-minmaxxed policy-computer-mediated-system as the passengers, but this doesn't actually erase that fundamental dynamic. It just makes for the age old setup where capital puts humans in a captive zero-sum situation to fight it out amongst themselves while it pulls the strings to invisibly extract the most value.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#32

Post by tinus_hn »

FreakyT wrote: post #19
AlotOfReading wrote: post #14

Earlier quoted context omitted.

I don't know how long you've been flying or what airlines you use, but the situation was very different pre-9/11. 2 checked bags and seat selections were free, you could walk/pick up family at the gate, and onerous security checkpoints weren't a thing. More importantly, seats had more room. Sure, you had to read skymall instead of watching a movie during the flight, but tablets didn't exist yet so we didn't know bett…

Parent comment asserted that "flying gets worse every year", which is a very different declaration than "flying got significantly worse after 9/11"

It got worse after the shoe bomber and then worse again when the airports found out they could make more money selling water after security by only having ‘convenience’ warm water in the toilets.

The nickel-and-diming continues.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#33

Post by toomuchtodo »

joezydeco wrote: post #24
dagurp wrote: post #15

Maybe alcohol shouldn't be served on flights? Just throwing that out there.

Everyone is loading up in the airport bars before boarding. Putting the little bottles away won't help that.

Southwest in the US is now providing two free alcoholic drinks on each segment to A List Preferred frequent flyers.

https://www.southwest.com/rapid-rewards/program-updates/

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#35

Post by PeterStuer »

wly_cdgr wrote: post #5

Airlines are lying, bait-and-switching pieces of shit and the flying experience gets worse every year, so the only thing that's surprising is that there aren't way more of these incidents

True. And add to that a massive dose of unchecked entitlement and endemic main character syndrome on the part of the passengers and you get this explosive coctail.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#36

Post by crtracker »

flying is a horrible horrible experience. the seats are too small, the legroom too short, the speakers too loud, the reliability too low. and it gets worse every year. nobody in coach buys a ticket to fly thinking it might go okay anymore. they know it will be terrible. but there's no alternative. where i live there's one airline. even when there's choice, there's very little choice. i don't use any of this to be rageful towards anyone else. but it's a predictable outcome from this ever increasing pressure. and i didn't even get into how bad US airports are, how unhappy passengers are before they even get on the plane.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#37

Post by black_13 »

PeterStuer wrote: post #35
wly_cdgr wrote: post #5

Airlines are lying, bait-and-switching pieces of shit and the flying experience gets worse every year, so the only thing that's surprising is that there aren't way more of these incidents

True. And add to that a massive dose of unchecked entitlement and endemic main character syndrome on the part of the passengers and you get this explosive coctail.

[dead]

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#38

Post by wkat4242 »

wjnc wrote: post #12
wkat4242 wrote: post #7

Earlier quoted context omitted.

They are yes but that doesn't justify taking it out on their employees. They're just in the same boat as we are. And with airlines like Ryanair, when you want something just pay for it. Seat selection, carryon etc. It's still cheaper than a traditional airline. When you follow their rules you won't have issues.

The amount of people (willfully?) trying to haggle with Ryanair is probably the most detrimental to their experience. My latest flight about 40% (yes, I’m counting) of the waits were for people discussing non-booked preferences (suitcases, seats, priority). They should accept any customer wish (except seating) and charge afterwards. That would be great. “Oh here we see you had a overhead and stood in the priority lan…

> They should accept any customer wish (except seating) and charge afterwards. That would be great. “Oh here we see you had a overhead and stood in the priority lane. That’ll be € 400 extra.”

That's kinda what they do actually. They charge if you insist on bringing your carryon. However this is what causes the arguments because people don't want to pay.

I don't really get it. They want to fly to Barcelona for 29 euro but the 9 euro for priority + carryon is too much :/ If you fly KLM you get this for free but you will be paying more than 100. Just pay for the extras and you're still way cheaper off.

What I also like about Ryanair is that you can just choose if/what you want to eat on board. At KLM they will give you usually a cheese sandwich which I can't eat (lactose) and only a tiny cup of drink. With Ryanair you can just buy what you want for a price that's similar to a big city coffeeshop on the ground.

I tend to avoid the legacy airlines for this reason.

Re: Air Rage Is Getting Worse, and Airlines Can't Fix It

#39

Post by porkbeer »

throwaway5959 wrote: post #34

There is a solution. Create a cross-airline list and ban them for one year on the first offense, three years on the second and then it’s a lifetime ban. Ban alcohol on flights and if someone is caught bringing alcohol on flights they get a ban too.

Booze is the only thing keeping many of the travlers calm. This is a terrible idea.
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